1. Copyright © 2009 Pearson Education Canada9-1 Chapter 9 Managing Human Resources

2. Copyright © 2009 Pearson Education Canada9-2 Human Resource Management Planning for staffing needs Recruiting and hiring Training and development Appraising performance Managing compensation and benefits Overseeing employment status

3. Copyright © 2009 Pearson Education Canada9-3 Planning for Staffing Needs From business plan Estimate demand for employees Estimate demand for employees Estimate supply of employees Estimate supply of employees Perform job analysis Perform job analysis Write job descriptions Write job descriptions Write job specifications Write job specifications To hiring process To hiring process Evaluating Job Requirements Forecasting

4. Copyright © 2009 Pearson Education Canada9-4 Forecasting Supply and Demand Part-timeemployees Temporaryworkers Outsourcing

5. Copyright © 2009 Pearson Education Canada9-5 Evaluating Job Requirements JobAnalysisJobAnalysisJobDescriptionJobDescriptionJobSpecificationJobSpecification

6. Copyright © 2009 Pearson Education Canada9-6 Recruiting Employees Internalsearches Newspaper ads Internet ads Trade shows HeadhuntersReferrals EmploymentagenciesEducationalinstitutions

7. Copyright © 2009 Pearson Education Canada9-7 How Employers and Job- Seekers Approach the Recruiting Process Networking and personal references Look inside the company Unsolicited résumés Newspaper or Internet want ads Employment agency or search firm Employers Job Seekers

8. Copyright © 2009 Pearson Education Canada9-8 The Hiring Process Select qualified candidates Select qualified candidates 1 1 Conduct interviews Conduct interviews 3 3 Check references Check references 5 5 Screen candidates Screen candidates 2 2 Evaluate candidates Evaluate candidates 4 4 Select the best candidate Select the best candidate 6 6

9. Copyright © 2009 Pearson Education Canada9-9 Background Checks Employers take the following steps before hiring applicants: Employment verification Criminal records check Drug screen Reference checks Education verification Motor vehicle records 86% 81% 78% 70% 56%

10. Copyright © 2009 Pearson Education Canada9-10 Pre-employment Testing Job-skills tests Psychological tests Drug tests

11. Copyright © 2009 Pearson Education Canada9-11 Training and Development Orientation Training Retraining

12. Copyright © 2009 Pearson Education Canada9-12 E-Training Approximately 77% of Canadian employers offer e-training Benefits –Reduced costs –Increased productivity –Individualized pace –Increased consistency –Improved information sharing

13. Copyright © 2009 Pearson Education Canada9-13 Appraising Performance Productivity Timing Criteria WrittenevaluationsWrittenevaluations360-degreereview360-degreereview Objectivity

14. Copyright © 2009 Pearson Education Canada9-14 Administering Compensation Wages and salaries salariesIncentiveprogramsIncentiveprograms

15. Copyright © 2009 Pearson Education Canada9-15 Employee Benefits and Services Insurance Retirement benefits Employee share-ownership plans Stock options Family benefits Employee assistance benefits

16. Copyright © 2009 Pearson Education Canada9-16 Overseeing Changes in Employment Status Promotion Termination Reassignment Retirement