1.  2005 National Safety Council Safety Communication & Training Techniques 1 Module 1 Module 1 Communication Issues & Adult Learning Needs Safety Communication & Training Techniques – For Small Business –

2.  2005 National Safety CouncilSafety Communication & Training Techniques 2 Module Objectives  Assess advantages and disadvantages of several methods of communication.  Identify when an adult learning need is being met.  Complete a learning style assessment to identify learning styles and improve your ability to reach employees with safety messages and training.

3.  2005 National Safety CouncilSafety Communication & Training Techniques 3 Module Objectives (cont.)  Identify strategies and methods (best practices) for effective safety communication and training.  Identify actions to take to address barriers and special communication or learning needs/challenges.  Identify 2 actions to implement at your workplace and potential barriers/how to overcome them.

4.  2005 National Safety CouncilSafety Communication & Training Techniques 4 Methods of Communication  Verbal  Nonverbal Which method is used most at your facility? How do you know it is effective?  Written  Visual Images (Graphics)

5.  2005 National Safety CouncilSafety Communication & Training Techniques 5 Adult Learning Needs and Principles  Need to know why they are learning to apply learning to immediate, real-life challenges.  Have experience they apply to all new learning.  Need to be in control of their learning.  Want to learn to be more effective and successful.

6.  2005 National Safety CouncilSafety Communication & Training Techniques 6 Activity: Applying Adult Learning Needs to Communication & Training 1.Discuss the scenario. 2.Identify at least 1 adult learning need met. Check corresponding adult learning need(s) and give reasons. 3.Answer questions about communication types and messages. 4.Prepare to discuss your responses as a class.

7.  2005 National Safety CouncilSafety Communication & Training Techniques 7 Activity: Learning Style Assessment 1.Review each statement. In each column, respond to each choice by using this scale.  3 (most preferred)  2 (somewhat preferred)  1 (least preferred) 2.Total each column.

8.  2005 National Safety CouncilSafety Communication & Training Techniques 8 Learning Styles  Visual: Learn through seeing  Auditory: Learn through listening  Kinesthetic: Learn through moving, doing, and touching

9.  2005 National Safety CouncilSafety Communication & Training Techniques 9 How People Remember InvolvementRemember After 2 Weeks

10.  2005 National Safety CouncilSafety Communication & Training Techniques 10 Basic Elements of Good Communication  To achieve effective communication, sender and receiver must be active participants in process.  A good communicator pays attention to what is said AND how it is said.  How can I become a good communicator?  How can I become a good listener?

11.  2005 National Safety CouncilSafety Communication & Training Techniques 11 Elements of Effective Safety Training Important elements (best practices) must be taken into consideration in any safety training effort.  Sound planning  Design a high quality learning experience

12.  2005 National Safety CouncilSafety Communication & Training Techniques 12 Activity: Rating Effectiveness of Communication Methods 1.Consider principles/elements of communication and training. Discuss a need and method. 2.Check the method identified, rate effectiveness, and give reasons. Identify a more effective option. 3.Present ideas to the group.

13.  2005 National Safety CouncilSafety Communication & Training Techniques 13 Communication & Learning Challenges & Barriers  People see, hear, and interpret information in different ways. –Learning disabilities or special learning needs –Other communication and learning challenges/barriers  Recognizing and managing issues will help ensure successful communication.

14.  2005 National Safety CouncilSafety Communication & Training Techniques 14 Activity: Addressing Communication & Learning Challenges in the Safety Setting 1.Identify ways to handle safety communication or learning challenges/special needs you may face (or have faced) at your business. 2.Identify as many ways as possible to effectively handle/manage the issue. 3.Share a challenge/need and strategies with the class.

15.  2005 National Safety CouncilSafety Communication & Training Techniques 15 Planning for Your Small Business 1. Identify 2 actions you will take when you return to your worksite. 2. Identify potential barriers you might encounter in taking these actions. 3. List ideas for overcoming the barriers.