1. A MODERNIZATION JOURNEY OF THE ESTATE MANAGEMENT DIVISION

3. It is the Mission of the National Land Agency to ensure Jamaica has:  An efficient and transparent Land Titling System which guarantees security of Tenure;  A National Land Valuation database which supports equitable property taxation;  Optimal use of Government owned lands; and  A basic infrastructure on which to build a modern spatial information system designed to support sustainable development.

5. Learning from The Past

6. Inadequate information on Commissioner of Lands properties Outdated information on Commissioner of Lands properties Revenue Collection Challenges Rent Revision Challenges Poor Condition of Paper Records Improper Storage of Paper Records Difficult Retrieval of Paper Records Inefficient Customer Service Poor Turnaround Time for Processing Transactions

10. Transforming the Agency's paper based manual system to an electronic system Facilitating a corporate database integration Workflow driven application ESTATEMANAGEMENTSYSTEM(EMS)

11. Improving the turnaround time for divestment and acquisition of Crown Lands Improving the management of the Crown Lands inventory Improving the turnaround time for the collection of funds

12. Electronic Requests for Files Lease Agreement Schedule Rent Review Schedule Lease and Royalty Payment Schedule Properties in Arrears Schedule of Leased Properties

14. Integrating EMS with other existing Agency applications Providing robust reporting systems to complement workflow management Providing Agency-wide access to Crown Lands information

15. Providing Additional Property Tax Revenue Improving Collections from Leases Improving Government Revenue

16. Focus on Change Management Principles Human Resource Issues Business Process Improvements

17. Christopher Barlow Dir. Strategic Accounts & Marketing Thomson Reuters Government 1100 13 th St NW Washington D.C., 20005 Website : http://www.thomsonreuters.com Email: christopher.barlow@thomsonreuters.com Peter Baker Project Manager, EMS Manager, Property Services National Land Agency 20 North Street Kingston, Jamaica Website : http://www.nla.gov.jm Email: peter.baker@nla.gov.jm