1. TMK1536 0610Agent training only. Not for sales use. E-App and Supplies Brenda Martin Senior Vice President TMK1536 0910Agent training only. Not for sales use.

2. TMK1536 0610Agent training only. Not for sales use. E-App TMK1536 0610Agent training only. Not for sales use.

3. TMK1536 0610Agent training only. Not for sales use. CPU: 1.6 GHZ Pentium Processor RAM: 1 GB 40 GB Hard Drive DVD Rewritable Drive (DVD-RW) Laptop Minimum Requirements

4. TMK1536 0610Agent training only. Not for sales use. 14.1-inch monitor or larger (1024x768 minimum resolution) At least one USB port Audio Capable Laptop Minimum Requirements

5. TMK1536 0610Agent training only. Not for sales use. Java must also be added and enabled within Internet Explorer. (Mozilla, Chrome, and Safari are not compatible.) Note: E-App will not work with mini-laptops or netbooks E-App

6. TMK1536 0610Agent training only. Not for sales use. Assign someone to help with the download process Train the Agent how to use the E-App E-App Agent Training

7. TMK1536 0610Agent training only. Not for sales use. Must synchronize with the Home Office every 7 days (upload/download) Always load the Franchise before arriving at the customer’s place of business. E-App – Agent Training

8. TMK1536 0610Agent training only. Not for sales use. E-App – Agent Training The customer’s electronic signature is considered the same as any other signature. There is NEVER a circumstance when the Agent can type the customer’s name.

9. TMK1536 0610Agent training only. Not for sales use. Verify the correct Agent number is selected for commissions before upload – no adjustments Verify the email address and phone numbers within the Agent Information section. Confirmations will be sent to this e-mail address and the phone number selected for text messaging. E-App – Agent Training

10. TMK1536 0610Agent training only. Not for sales use. Don’t hold apps until Friday Apps must be uploaded by 3:30 p.m. Central time on Friday to count in the gross submit for the week. Apps with complex beneficiaries (3 or more or other) require an additional day of underwriting – upload by 3:30 p.m. on Thursday to count towards the week’s gross submit. E-App Uploads

11. TMK1536 0610Agent training only. Not for sales use. Problem locations Hotel Chains and Fast Food Restaurants with a proprietary Firewall Protected Corporate Networks. Known locations are: Panera Bread, Motel 6, Chik Fil –A, Etc. Upload from a proven network such as home or office. E-App Uploads

12. TMK1536 0610Agent training only. Not for sales use. Send email to branchhelp@torchmarkcorp.com Friday uploads 1.Send e-mail to document the problem 2.Call 1-800-925-6792 Option 2 for assistance E-App Upload Problems

13. TMK1536 0610Agent training only. Not for sales use. E-App – BM Information Confirmation email sent to your Branch Manager mailbox View details of E-Apps uploaded on website

14. TMK1536 0610Agent training only. Not for sales use. E-App

15. TMK1536 0610Agent training only. Not for sales use. E-App Applications uploaded on this date Listed in Agent number order Test Apps will not display

16. TMK1536 0610Agent training only. Not for sales use. Details will vary based on the information required to issue the policy. General information includes: Date and time of upload App type Submitting Agent Commissioned Agent Mode of Payment E-App Employer Franchise Number Employment Date Mode Premium Total Annual Premium

17. TMK1536 0610Agent training only. Not for sales use. E-App

18. TMK1536 0610Agent training only. Not for sales use. E-App Applicant info – Related to Agent Primary Insured info

19. TMK1536 0610Agent training only. Not for sales use. E-App Relationship of Applicant to Insured Address, phone, etc.

20. TMK1536 0610Agent training only. Not for sales use. Bank name and address and bank routing number if app was submitted on bank draft Trial app - if applicable “Not gathered for this policy type” if the information is not required E-App

21. TMK1536 0610Agent training only. Not for sales use. Review the details of the applications uploaded and identify training needs If you suspect fraudulent activity, contact: bmartin@libnat.com or bmitchell@torchmarkcorp.com Review

22. TMK1536 0610Agent training only. Not for sales use. Supplies TMK1536 0610

23. Agent training only. Not for sales use. Know your Order Week LNL system will only allow you to order one day during your assigned Order Week. Allow 7 days for shipping Ordering Supplies - LNL

24. TMK1536 0610Agent training only. Not for sales use. Ordering Supplies - LNL

25. TMK1536 0610Agent training only. Not for sales use. Ordering Supplies - LNL

26. TMK1536 0610Agent training only. Not for sales use. Ordering Supplies - LNL

27. TMK1536 0610Agent training only. Not for sales use. Ordering Supplies - LNL

28. TMK1536 0610Agent training only. Not for sales use. Ordering Supplies - LNL

29. TMK1536 0610Agent training only. Not for sales use. Ordering Supplies - LNL

30. TMK1536 0610Agent training only. Not for sales use. Ordering Supplies - LNL

31. TMK1536 0610Agent training only. Not for sales use. Ordering Supplies - LNL

32. TMK1536 0610Agent training only. Not for sales use. Ordering Supplies - LNL

33. TMK1536 0610Agent training only. Not for sales use. Ordering Supplies - LNL

34. TMK1536 0610Agent training only. Not for sales use. Form Numbers by state can be found in your online reports on IC072001 Ordering Supplies

35. TMK1536 0610Agent training only. Not for sales use. Verify applications and brochures required on the Product Availability Chart Ordering Supplies

36. TMK1536 0610Agent training only. Not for sales use. Oral Swab Order Form

37. TMK1536 0610Agent training only. Not for sales use. Ordering Supplies - UA UA Branches that have not converted order LNL supplies on the LNL website

38. TMK1536 0610Agent training only. Not for sales use. Ordering Supplies - UA

39. TMK1536 0610Agent training only. Not for sales use. UA e-mail order form – order will be processed during your Order Week Ordering Supplies - UA

40. TMK1536 0610Agent training only. Not for sales use. UA orders Ordering Supplies - UA

41. TMK1536 0610Agent training only. Not for sales use. Lead items charged to Lead Account Lead Boxes: Cancer MedFacts Child Safe Medicare Supplement (UA only) HDF (UA only) Child Safe Kits MedFacts Kits Ordering Supplies

42. TMK1536 0610Agent training only. Not for sales use. Lead items not charged to Lead Account Recruiting Memorial Guide Door Hanges Ordering Supplies

43. TMK1536 0610Agent training only. Not for sales use. Emergency Supply Requests or questions E-mail agencysupply@torchmarkcorp.com Shipping charged to Branch Manager’s pay Ordering Supplies

44. TMK1536 0610Agent training only. Not for sales use. First Year - The supplies are charged to the supply account. Supply account charges will appear on the monthly Branch expense account. Office supplies will only be approved if the Z-Account is positive. Ordering Supplies

45. TMK1536 0610Agent training only. Not for sales use. Office supplies are ordered through OfficeMax. Toner – Order from B2B Toner Ordering Supplies