1. Best of iWAM 2013 International Conference Eeklo, Belgium August 23-24 2013 iWAM Professional Development Program

2. Notes on This Presentation 1. Presenters sometimes omitted slides that were in the Eeklo presentation, so did we. Check with the presenter to see if more information is available. 2. The name arrows in the Conference picture are still animated (even if the people aren’t!) 3. The link to the web site blog has been disabled. You can access the link at www.iWAMinstitute.comwww.iWAMinstitute.com 2. There is no link to the Flight recording. Again, we will try to post it to OpenDrive with access through a 2013 Archives link. 3. Presentation links are disabled. Go to the file with the iWAM Professional’s name to open or download the presentation. (There is no file for Seiko Motoyama’s presentation. She asked that for the time being we not post anything. 4. We shall, as time allows, pursue some of the questions at the end of the presentation and follow up with you. 2 iWAM Professional Development Program

3. iWAM Professional Development Purpose The purpose of the Professional Development Program is to provide a forum to explore key issues in the interpretation and application of the iWAM Goal of the Program The goal of the Professional Development Program is to help certified professionals increase their knowledge and skill in using the iWAM with individuals, teams, and organizations. The Structure The basic design is to network experienced professionals who share their knowledge and experience with each other. Each session will last 75 minutes and will be conducted on the Internet through GoToMeeting software. 3 iWAM Professional Development Program

4. Today’s Program 4 iWAM Professional Development Program A. Professional Development Program Archives B. New Blog Listing (MBTI) C. A Performance Presentation D. The iWAM Conference in Belgium – Participants E. iWAM Case Studies 1. Seiko Motoyama 2. Sally Vance 3. David Klaasen 4. Allan Parker 5. Denis Coleman 6. Ajai Singh 7. Carl Harshman

5. Institute Blog 5 iWAM Professional Development Program Blog List

6. New Recording 6 iWAM Professional Development Program

7. Conference Participants 7 iWAM Professional Development Program Peter Van Damme John Lane-Smith Iain Melville Seiko Motoyama Cora Choi/Jinhee Park Irene Corry Viktor Minko Patrick Merlevede Sally Vanson Robin Heymans Ajai Singh David Klaasen Allan Parker

8. iWAM Case Studies 1. Seiko Motoyama (Japan) 2. Sally Vanson (England) 3. David Klaasen (England) 4. Allan Parker (England) 5. Denis Coleman (Ireland) 6. Ajai Singh (India) 7. Carl Harshman (USA) 8 iWAM Professional Development Program

9. Leadership Workshop Ajai Singh & Carl Harshman Goals of the Session Understanding Motivational & Attitudinal Patterns (MAPs) Learning about the connection between Motivational & Attitudinal Patterns (MAPs) and leadership effectiveness. Understanding the range of applications for MAPs in recruiting, selecting, developing, coaching, managing, and succession planning Finding opportunities to incorporate MAPs into organizational leadership efforts. 9 iWAM Professional Development Program

10. Leadership Workshop Ajai Singh & Carl Harshman 10 iWAM Professional Development Program

11. Culture Change in Leadership Carl Harshman 2008 - One Organization/2 Leadership Cultures iWAM and Leadership Behavior 360 Assessments 3 Years of Work in Developing Leaders/Changing Culture Re-tested Leadership Team in 2011 Results Indicated Shifts: o Desired Direction o Convergence 11 iWAM Professional Development Program

12. Notes Sole Site for iWAM Resources Institute Templates Case Study (Klaasen) Research (Parker) Training (Ajai/Carl) Questions: 1.How did Denis determine the patterns? 2.Check with Mark Cooper (SA) about research on call centers 3.If iWAM patterns differ by context, what is the effect of testing CRMs across a variety of organizations? 4.Look at Shelle’s The Customer is Bothering Me book for some common patterns of CRM. 5.In creating job ads based on the strongest patterns different from/better than using 12 iWAM Professional Development Program

13. Institute for Work Attitude & Motivation 2510 South Brentwood Boulevard Suite 211 Saint Louis, Missouri 63144 314.961.9676 Phone 314.961.9678 Fax www.iWAMinstitute.com 13 iWAM Professional Development Program