1. Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. Chapter 10 Improving Performance through Empowerment, Teamwork, and Communication

2. Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. 10-2 Empowering Employees Empowerment—giving employees authority and responsibility to make decisions about their work without traditional managerial approval and control. Anderson & Associates engineering firm believes in empowering its employees through information.

3. Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. 10-3 Empowering Employees Linking Rewards to Company Performance Reward employees for contributing desirable ideas and actions Make sure employees understand how their individual actions affect profits  Employee Stock Ownership Plans  Stock Options

4. Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. 10-4 Employee Stock Ownership Plans and Stock Options

5. Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. 10-5 Team Characteristics Team A group of employees who are committed to a common purpose, approach, and set of performance goals. Team Size Can range from 2 to 150 people Research indicates maximum results with about 6-7 people

6. Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. 10-6 Team Characteristics Team Diversity work experience, age, gender, and cultural backgrounds Cross-functional team - expertise of members from different functions in the organization (marketing, finance, production)

7. Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. 10-7Teamwork Work team - relatively permanent group of employees with complementary skills who perform the day-to-day work of organizations. Problem-Solving Teams - temporary combination of workers who gather to solve a specific problem and then disband. Self-Managed – empowered to make decisions Cross-functional – members from different functions Virtual – geographically or organizationally dispersed, rarely meet face to face, use technology to accomplish goals.

8. Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. 10-8 Stages of Team Development

9. Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. 10-9 Team Characteristics Team Cohesiveness and Norms Team Cohesiveness—extent to which team members feel attracted to the team and motivated to remain part of it. Team Norm—informal standard of conduct shared by team members that guides their behavior.

10. Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. 10-10 Team Characteristics Team Conflict Conflict—antagonistic interaction in which one party attempts to thwart the intentions or goals of another.

11. Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. 10-11 The Importance of Effective Communication The Process of Communication Communication—meaningful exchange of information through messages.  Communication skills are important throughout an organization The Communication Process

12. Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. 10-12 Forms of Communication

13. Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. 10-13 The Importance of Effective Communication Basic Forms of Communication Oral Communication  Listening—skill of receiving a message and interpreting its intended meaning by grasping the facts and feelings it conveys. Most effective - Active listening

14. Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. 10-14 The Importance of Effective Communication Basic Forms of Communication Verbal communication—communication that conveys meaning through words Nonverbal communication—transmits messages through actions and behaviors

15. Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. 10-15 Influence of Personal Space in Nonverbal Communication

16. Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. 10-16 Communication within the Organization Internal communication—system that sends messages through channels within an organization. External Communication—meaningful exchange of information through messages transmitted between an organization and its major audiences.