1. Management Functions and Decision Making Business Principles and Management Mr. Kretschmer

2. Moving Into Management People think that they will do a better job than their current manager. Employee can no longer do the work that they are currently doing. What if the employee is unsuccessful? Select, Train, Promote

3. Nature of Management Managers are responsible for the success or failure of a company. The decisions a manager make determine what a company will do and how well it will perform.

4. Management Activities There are a number of activities that all managers must perform no matter how small or large or the type of business that they work in. Management = The process of accomplishing the goals of an organization through the effective use of people and other resources.

5. Management Activities Operating any business is a complex process. A manager must be prepared to complete the following activites: Planning Organizing Implementing Controlling

6. Management and Non-Management Employees Many employees complete work activities that could be considered management activities. A manager completes all four management functions on a regular basis and has authority over other jobs and people.

7. Management and Non-Management Employees Different levels of management depending on the company. Supervisors Mid-Managers Executives

8. Supervision Supervisors are critical to the success of a business. Supervisors work directly with employees and are responsible for translating the company’s plan into action.

9. The Supervisors Job Often promoted from the area where they work. Often selected from the most experienced and most skilled workers. Need to understand the work of both employees and management

10. The Supervisors Job The effectiveness of a supervisor’s job is determined by three factors: 1. The quality of the work of the supervised employees 2. The efficient use of the company’s resources 3. The satisfaction of the supervisor’s employees

11. Responsibilities of Supervisors In Spite of differences in every supervisors job, they all have common responsibilities. Communicate the goals and directions of management to employees Explain employee concerns and ideas to management Evaluate and improve employee performance Encourage employees to do their best work Use Resources efficiently

12. Day-to-Day Management Each employee gets direction from a supervisor, and the supervisor is responsible for the work of each employee. Common Tools Used by Supervisors: Work Schedules Memos and Reports Time Schedules Evaluation Checklists Quality Control Checklists

13. Improving Supervisory Skills CLASS DEBATE: “Supervisors are sometimes tempted to step in and do the work of employees but must rely on their employees to get the work done”.

14. Improving Supervisory Skills How do supervisor’s improve their skills? Training Classes Streaming Videos Internet

15. Using Management Information Managers must have a great deal of information available to make sound business decisions.

16. Management Information Systems Computers help managers control business decisions Managers can use MIS systems to reduce the amount on controlling activities Computers help monitor standards that are established by the organization

17. Business Research Managers need sufficient information before they can make sound business decisions What are some topics that a business may research before making a good decision?

18. Decision Making “It is important to the overall success of any business that the decisions be made as carefully as possible at every level of management.”

19. Problems and Decision Making A problem is a difficult situation requiring a solution. To find the best solution, managers should follow a systematic approach to solving problems.

20. Steps in Problem Solving The four steps in problem solving: 1. Identify the problem 2. Determine possible solutions 3. Analyze the solutions 4. Select the best solution

21. Any Questions