1. Chapter 11 Management Functions and Decision Making
©2008 Thomson/South-Western

2. Lesson 11.1 The Role and Work of Managers
Goals
Define management and the functions all managers complete.
Differentiate the work of several levels of management.
Chapter 11 Management Functions and Decision Making

3. Management Activities
Planning — analyzing information and making decisions about what needs to be done
Organizing — determining how plans can be accomplished most effectively and arranging resources to complete work
Implementing — carrying out plans and helping employees work effectively
Controlling — evaluating results to determine if company objectives have been accomplished
Chapter 11 Management Functions and Decision Making

4. Chapter 11 Management Functions and Decision Making
Levels of Management
Supervisor — manager who directs the work of non management employees
Chapter 11 Management Functions and Decision Making

5. Chapter 11 Management Functions and Decision Making
Levels of Management
Mid-manager — manager who spends most of his/her time on one or two management functions such as planning or controlling
Chapter 11 Management Functions and Decision Making

6. Chapter 11 Management Functions and Decision Making
Levels of Management
Executive — top-level manager who spends almost all his/her time on management functions and decisions that affect the entire company
Chapter 11 Management Functions and Decision Making

7. Time Spent on Management Functions
Chapter 11 Management Functions and Decision Making

8. Student activity guide
11-B and 11-A
Find a math partner and Complete Make Connections #27, page 290, Each person develop 3 charts to illustrate the results – What level of manager are they? – turn in tomorrow
Chapter 11 Management Functions and Decision Making

9. Lesson 11.2 Effective Supervision
Goals
Identify the responsibilities of supervisors.
Describe the day-to-day management activities of supervisors.
Discuss ways that businesses can improve the skills of supervisors.
Chapter 11 Management Functions and Decision Making

10. Responsibilities of Supervisors
Communicate the goals and directions of management to employees.
Explain employee concerns and ideas to management.
Chapter 11 Management Functions and Decision Making

11. Responsibilities of Supervisors
Evaluate and improve employee performance.
Encourage employees to do their best work.
Use resources efficiently.
Chapter 11 Management Functions and Decision Making

12. Managing Day-to-Day Activities
Scheduling work
Work schedules — identify tasks to be done, employees assigned to the work, and time frame for completion
Communicating with employees
Controlling quality
Chapter 11 Management Functions and Decision Making

13. Improving Supervisory Skills
Formal training programs provided by company
Management classes outside the company
Work coach — experienced manager who meets regularly with a new manager to provide feedback and advice
Self-study — classes, meetings, professional associations
Chapter 11 Management Functions and Decision Making

14. Chapter 11 Management Functions and Decision Making
Class Work
Study guide 11-D with your Tuesday PM partner.
Take 20 minutes and than review and discuss
Wikispaces last 10 minutes of class for revisions and comments.
Chapter 11 Management Functions and Decision Making

15. Lesson 11.3 Managing with Information
Goals
Explain how management information systems and business research help managers with planning and controlling activities.
Identify the four steps in the problem-solving process and how the process supports decision making.
Chapter 11 Management Functions and Decision Making

16. Using Management Information
Management information systems
Business research
Marketing
Product development
Human resources
Financial
Chapter 11 Management Functions and Decision Making

17. Steps in Problem Solving
Identify the problem.
List possible solutions.
Chapter 11 Management Functions and Decision Making

18. Steps in Problem Solving
Analyze the solutions.
Select the best solution.
Chapter 11 Management Functions and Decision Making