1. MLGSCA/NCNMLG Joint Meeting February 25, 2011 11 Hospital Library Return on Investment Study Judy Kraemer, MLIS, MBA Jill A. Crussemeyer, PhD, MLIS Katia G. Karadjova, MS, MLIS Debby Quan, MLIS Elizabeth A. Mason, BA Parks Medical Library Long Beach Memorial/Miller Childrens Hospital

2. MLGSCA/NCNMLG Joint Meeting February 25, 2011 Setting Parks Medical Library serves community based non-profit teaching hospitals Long Beach Memorial and Miller Childrens Hospital Long Beach in California.

3. MLGSCA/NCNMLG Joint Meeting February 25, 2011 Objective This study examines a hospital librarys resource and service use over time: FY06 - FY10. It compares use from pre- automation to post-automation library period and analyzes the hospitals return on library investment (ROI).

4. MLGSCA/NCNMLG Joint Meeting February 25, 2011 44 Goal Analyze ROI of Library Automation 2004 Access Tools: Card Catalog Print Journal Holdings List Desktop shortcuts to few online resources 2006 Integrated Access Technologies: LIB*21 Online Catalog Link Resolver Federated Search Engine

5. MLGSCA/NCNMLG Joint Meeting February 25, 2011

6. Mixed-Method Study Use Statistics Analysis FY06-FY10 Quantitative research Services Evaluation and Needs Assessment Surveys Pre-automation 1) Summer 2004 – Stratified purposeful sample - Nursing Staff 2) Summer 2005 – Stratified purposeful sample - Physicians & Health Service Managers Post-automation 3) Spring 2007 – Purposeful sample - In-house library client survey 4) Fall 2010 – Entire hospital population Qualitative research Spring 2011 – In depth interviews – semi-structured – stratified purposeful sample

7. MLGSCA/NCNMLG Joint Meeting February 25, 2011 Results Use Statistics Analysis FY06-FY10 Services Evaluation and Needs Assessment Surveys 2011 In-depth Interview Results – to follow this Spring

8. MLGSCA/NCNMLG Joint Meeting February 25, 2011 8 Service Desk Use Analysis Library Automation: Easy Access = Use & ROI 20% Increase 181% Increase

9. MLGSCA/NCNMLG Joint Meeting February 25, 2011

10. 10 Journal Use Analysis Library Automation: Easy Access = Use & ROI FY06-10 Use Post LIB*21 - Online Catalog, Journals A-Z List, & Federated Search Engine 291% Increase Print Use 293% Increase Online Use

11. MLGSCA/NCNMLG Joint Meeting February 25, 2011

14. 14 Book Use Analysis Library Automation: Easy Access = Use & ROI FY06-10 Print Book Use Post LIB*21 Online Catalog & Federated Search Engine 302% Increase FY06-10 Online Book Use Post LIB*21 Online Catalog, Books A-Z List, & Federated Search Engine 203% Increase

15. MLGSCA/NCNMLG Joint Meeting February 25, 2011 Survey Results Library Services Used for Research Determine Diagnosis Assistance in Medical Treatment Decisions Evidence-Based Nursing Information to Determine Nursing Treatments Patient Education

16. MLGSCA/NCNMLG Joint Meeting February 25, 2011 Survey Results Information Acquired from the Parks Medical Library was used to Avoid unnecessary tests or procedures Reduce the length of hospital stay Avoid hospital admission Improve the quality of health care provided

17. MLGSCA/NCNMLG Joint Meeting February 25, 2011 Conclusion Pre and post integrated library access technology resource use statistics provide evidence of automation success and ROI. Library clients have simplified secure access to needed information at the point-of-care, 24/7, on and off site, through the integrated library system, LIB*21.

18. MLGSCA/NCNMLG Joint Meeting February 25, 2011 Conclusion The Library is Providing Evidence-Based Knowledge to Save Lives, by placing knowledge at the fingertips of all physicians and hospital staff.

19. MLGSCA/NCNMLG Joint Meeting February 25, 2011 19 Questions? Judy Kraemer, MLIS, MBA (562) 933-3851 jkraemer@memorialcare.orgjkraemer@memorialcare.org