1. July 9, 2013 Successful Worksite Considerations for Persons who are Deaf or Hard of Hearing AzTAP’s 15 th Annual Assistive Technology Conference Phoenix, AZ

2. Michele Michaels, B.A., CPM Hard of Hearing Specialist M.Michaels@ACDHH.az.gov (602) 364-0007 V/TTY M.Michaels@ACDHH.az.gov Sean Furman, B.S. Deaf Specialist S.Furman@ACDHH.az.gov 602-888-0720 VP (call direct) www.acdhh.org

3. Who is Deaf? Identifies with the Deaf Community Culturally Deaf (Big D) Deaf at Birth Pre-lingually Deaf American Sign Language vs. Modes of Communication Is ASL universal? Deaf-Blind

4. The Hard of Hearing Person… May say they are ‘deaf’ but speak and do not sign deaf, not Deaf Late-deafened Oral deaf Post-lingual hearing loss Not part of Deaf community Sign language is not primary communication Hearing aids, etc. help but do not fix hearing

5. Face to Face Get the person’s attention Be sure your face can be clearly seen for lip-reading Ask what communication mode they want to use Do not have objects in your mouth Speak clearly, at a moderate pace If the person does not understand you orally or written, rephrase the sentence Use facial expressions, gestures, visual cues Inform listener when changing the subject Talk to, not about, the person Dry Erase Boards or pen and paper Use ALD’s and/or Interpreters

6. Small vs. Large Groups  Seating arrangements/preference  Etiquette of Turn-taking  Written materials  Assistive Listening Devices & Systems  Interpreters  CART  Captioning  Tele-conference / Videoconference

7. Environmental Considerations Lighting Acoustics Background Noise (Motors, radios, TV) Ventilation/Fans Too far away from the source of sound Seating Privacy Availability of TTY’s & Amplified Phones Light or Vibrating Signaling Devices

8. Telecommunication Equipment for the Deaf and the Hard of Hearing Videophone (VP) Teletypewriter aka TTY or TDD Captel Phone Amplified Phone IP Relay Services

9. Communication Equipment for the Deaf and the Hard of Hearing Ubi Duo Personal Listening Device “Pocketalker” Communication Access Realtime Translation (CART) Video Remote Interpreting (VRI) Web Cam

10. Assistive Technology for the Deaf and Hard of Hearing Signal Alert System Smart Phone (Text & Email) Closed Captioning Fire Alarm Alert Bed Alarm / Vibrator System Portable Vibrating TImer

11. Other Communication Options for the Deaf and Hard of Hearing ASL Interpreter Clear Captions App Hamilton CapTel app

12. AZ Commission for the Deaf and Hard of Hearing www.acdhh.org Arizona Telecommunications Equipment Program - www.aztedp.org AZ Relay Service - www.azrelay.org Captioned Telephone - www.captel.com Arizona Technology Access Program - www.aztap.org National Association of the Deaf – www.nad.org Hearing Loss Association of America - www.hearingloss.org Federal ADA – www.ada.gov 1-800-514-0301 AZ Attorney General – www.azag.gov 602-542-5025 AZ Center for Disability Law – www.acdl.com 602-274-6287 EEOC: www.eeoc.gov/policy/docs/accommodation.html Job Accommodation Network – http://askjan.org/media/Hearing.html Resources