1. FINANCIAL EXCELLENCE MEASURING PERFORMANCE

2. KEY INDICATORS

3. Monthly Financial Reports Are you receiving monthly Growing net income Transfers to the GF How do you use them

4. Statistical Reports o Compare monthly revenue per customer o Compare monthly usage data

6. ROI Proactive measure Life of the revenue stream Other possible revenue sources

7. Current Ratio Indicator of working capital

8. Organizational Employee opinion surveys Employee turnover Ratio of benefits to salary Periodic strategic retreats