1. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 1 IM Virtualization Health check Jim Veraldi Kevin Chen Greg Richey

2. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 2 Agenda ■ Ingram Micro Services ■ Professional Services ■ Virtualization Healthcheck ■ Next Steps ■ Q&A

3. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 3 Services Lifecycle – Managed & Cloud – Professional Services – Training & Education Ingram Micro Services Division

4. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 4 Ingram Micro is dedicated to uncovering and investing in ways to help our partners extend and develop their IT services businesses safely, with minimal investment & business risk. IM Professional Services End Customer Reseller ( Trusted Advisor) Ingram Micro ( Trusted Provider) ■ ■ Leverage partners’ trust in Ingram Micro to enable them to take advantage of prime, high-value opportunities that may demand more expertise than in-house ■ ■ Move product faster to market, extend and support greater product sales ■ ■ Support emerging technologies

5. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 5 ■ Survey of > 8000 Partners If Ingram Micro were to have a staff of highly skilled engineers and system architects to deliver professional services, would you consider using these services? Do Our Partners Want IM Professional Services

6. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 6 Branding and Preferred Payment Method ns >= 264

7. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 7 IM Professional Services VAR  Resellers  MSP  Vendors service providers IM Reseller Partner Network  IM Vendors Partner Network  Staffing Partners  IM Certified IM Professional Services customers services Plan Implement Manage Support Benchmarking  Assessment  Planning  Strategy  Design Certification  Pre-Sales Tech Support Benchmarking  Installation  Configuration  Tuning  Testing  System Integration  H/W-S/W Upgrades  Application Development  S/W Customization  Migration Benchmarking  Administration  Asset Management  Systems Management  Performance Tuning  Production Control  Back-up and Archiving  Replication  Help Desk  Remote Infrastructure Management  Relocation Benchmarking  Warranty  Asset Disposition  Break-Fix  Hardware Support  Software Support  Business Recovery  Training/Certification  Recycling- Remarketing

8. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 8 ■ IM is a Trusted Source with proven capability to deliver with consistency, predictability, and quality ■ Access to a comprehensive portfolio of tools, products, and services for a complete solution ■ Pre Sales Technical Support ■ Subject matter experts in a variety of vertical markets and technologies that can be used to augment and extend internal resources ■ Ability exploit new or expanded service and product revenue streams ■ Sales, Customer Support, Finance, Integration Services and Logistics Support for your business Advantages for our Solution Providers

9. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 9 IM Virtualization Health Check

10. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 10 ■ What is it? ■ How does this apply to you? ■ What are the benefits? IM Virtualization Health Check

11. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 11 Explosion of Virtualized Environments

12. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 12 Explosion of Virtualized Environments Source: State of SMB IT 1H 2013

13. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 13 ■ What is it? ■ How does this apply to you? ■ What are the benefits? IN Virtualization Health Check

14. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 14 More Than Just a Routine Check Up

15. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 15 IM Virtualization Health Check ■ ■ Review architecture and operations ■ ■ Analyze configuration and workloads ■ ■ Identify gaps and findings ■ ■ Provide recommendations & roadmap Coming soon..

16. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 16 ■ Prioritized Findings – Critical, Short-term, Long-term, Nice-to-have ■ Recommendation Approach – Best in class solutions - HW, SW, systems, tools – Organizational – service-centered, catalog – Operational – provisioning, monitoring, problem/incident mgmt. – Technical – consistent configurations, backups, patching ■ Roadmap Approach – Driven by goals & objectives – Private, Hybrid, Public, mixed platforms Recommendations & Roadmap

17. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 17 ■ Introductory Alignment Call ■ Architecture & Operations Review (On-site) ■ Technical Audit & Analysis ■ Create Assessment Report (Off-site) ■ Assessment Review & Alignment ■ Deliver & Present Final Assessment Report Typical Engagement

18. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 18 ■ What is it? ■ How does this apply to you? ■ What are the benefits? IM Virtualization Health Check

19. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 19 Where do you stack up?

20. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 20 How far along are you in Your Journey?

21. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 21 Challenges of Virtualization ■ Management and Operations ■ Culture ■ Funding / Chargeback Model ■ Security ■ Service Description & Self-service Interface ■ Business/Customer Relationship ■ Politics ■ Technology

22. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 22 ■ “I want to drive more business value from my IT infrastructure” ■ “This is not my area of expertise and I want to begin the transformation of my business” ■ “I host a large multi-tenant environment and want the cost savings of streamlining my operations” ■ “I want to expand our service offerings without a significant investment” ■ “We have had downtime and issues and want to improve our SLA” ■ “I don’t have time to stay up to date on the latest technologies, best practices, tools” Use Cases for a IM Virtualization Health Check

23. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 23 ■ What is it? ■ How does this apply to you? ■ What are the benefits? IM Virtualization Health Check

24. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 24 Benefits to You & Your Customer ■ Peace of Mind > Customer Loyalty ■ Lower TCO > Remain Competitive ■ Align Roadmap to Objectives > Plan of Action ■ Avoid potential outages > Protect Brand ■ Education & Best Practices > Stay Current ■ Optimize infrastructure > Less/Delay Future Investment ■ HA & DR > Maintain/Increase SLA ■ Better Performance > Better Experience

25. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 25 ■ What is it? ■ Is this for you? ■ What are the benefits? ■ Next Steps ■ Q&A IM Virtualization Health Check

26. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 26 ■ Value Proposition for Resellers – Enhances Trusted Advisor value to Customer – Drags core/cloud products and services (Server, Storage, Network, SW, Cloud) – Remediation product and services sales as result of Health Check – Proactive identification of Customer needs and issues ■ Products and services to wrap around the solution – Physical – Servers, Storage, Network, Backup – Licensing - Acquire software licensing VMWare/Microsoft, transition licensing through Ingram Micro – Services – Planning, Implementation/Remediation, Support Services – Cloud – Cloud Mgmt. Services, Communication & Collaboration, Infrastructure, Security, Business Apps Trusted Provider Trusted Advisor

27. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 27 Reseller Partner Early Adopter Incentive ■ $500 credit for any IM product or service to Resellers who purchase services ■ Credit good for 60 days from time of order ■ Ends 12/31/13 Partner “Reward” Program

28. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 28 ■ Info - IngramMicro.com/ProfessionalServices ■ SOW/RFP Submittals - IngramMicrolink.com Website

29. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 29 Sales and Support Assistance ProServices@ingrammicro.com | (800) 456-8000 x67247 | x66686 | x66492 To become an Service Provider or Order Professional Services ProServices@ingrammicro.com | (800) 235-4128 Follow us Ingram Micro Professional Services@IMProServices Getting Linked Up with IM Professional Services

30. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 30 Questions

31. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 31

32. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 32

33. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 33 ■ Validate architecture is aligned with business goals ■ Lower TCO ■ Achieve automation, provisioning, self- provisioning ■ Alleviate overhead to focus on business development ■ Improve SLA, be prepared for future growth ■ Get the most out of your Capex ■ Mitigate risks and improve security compliance through proven best practice ■ Gain the knowledge of current best practices Why a Virtualization Health Check?

34. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 34