1. SLIDE 1 © 2004, CWT Holdings B.V., All Rights Reserved. Business Travel Case Study Andrew Waller Executive Vice President UK

2. © 2004, CWT Holdings B.V., All Rights Reserved. SLIDE 2 Key trends in the business travel market  Business travel is A critical business requirement A growing spend category Complex to source if controlled and managed  Corporations are Looking for service, savings and security Consolidating travel spend Increasingly outsourcing services

3. © 2004, CWT Holdings B.V., All Rights Reserved. SLIDE 3 A fragmented industry

4. © 2004, CWT Holdings B.V., All Rights Reserved. SLIDE 4 CWT global footprint

5. © 2004, CWT Holdings B.V., All Rights Reserved. SLIDE 5 CSR is the buzzword in corporate travel  Sustainability a prominent issue  Embedded within procurement policies  Sections in RFP/ITT’s Requests for advice on Carbon offsetting Requirement for emissions reporting  Travel policies under review  Increasing focus on Meetings and events Travel avoidance and use of Video conferencing / WEBEX

6. © 2004, CWT Holdings B.V., All Rights Reserved. SLIDE 6 Brand conscious suppliers are becoming sensitive  Airlines Investing in cleaner, more fuel efficient, quieter aircraft ATC improving ‘holding times’ Glide path approach patterns to reduce noise Bio-fuel development e.g. Virgin initiative  Car rental companies offering hybrid cars  Hotels focusing on whole footprint

7. © 2004, CWT Holdings B.V., All Rights Reserved. SLIDE 7 Debate is fuelling high travel media profile

8. © 2004, CWT Holdings B.V., All Rights Reserved. SLIDE 8 Focus to date has been on post trip reporting  Standard reporting is available for air and rail Showing mileage and kg produced Organisations using to offset  More sophisticated reporting becomes feasible where data is available Aircraft type / seating capacity / fleet age Rail traction type Car hire mileage and car type Hotel footprint

9. © 2004, CWT Holdings B.V., All Rights Reserved. SLIDE 9 Focus has to move to pre trip  … With advice and choices at point of request  New requirement of knowledge and assistance needed for traveller and travel arranger at all stages of planning

10. © 2004, CWT Holdings B.V., All Rights Reserved. SLIDE 10 CWT initiative for Defra will enable influence over booking decision  New tool to make informed choice Which option is most environmentally friendly? If I have to travel by air which carrier has the most modern (and therefore environmentally cleaner) fleet? Which hotel alternative has better carbon footprint?

11. © 2004, CWT Holdings B.V., All Rights Reserved. SLIDE 11 Co2 calculator shows carbon cost of alternate options

12. © 2004, CWT Holdings B.V., All Rights Reserved. SLIDE 12 Challenges and barriers  Lack of standard global data for transport methods  Hotel footprints not available for all properties  Expectations can exceed capability! Step by step approach needed with focus on what is possible today  Impact on travel policies Financial cost versus carbon cost Difficult decisions yet to be faced

13. SLIDE 13 © 2004, CWT Holdings B.V., All Rights Reserved. Thank You