1. AOC Whois Subcommittee ICANN Contractual Compliance Thursday 21 July 2011 1

2. AOC REPRESENTATIVES Susan Kawaguchi: Domain Name Manager, Facebook, Inc. James Bladel: Director of Policy Planning, GoDaddy.com, Inc. Bill Smith: Technology Evangelist, Paypal 2

3. ICANN STAFF REPRESENTED Maguy Serad: Senior Director, Contractual Compliance Stacy Burnette: Director, Contractual Compliance Khalil Rasheed: Senior Manager, Contractual Compliance Supporting Staff: Jonathan Denison: Contractual Compliance Analyst Constance Brown: Contractual Compliance Specialist David Prangnell: Systems Engineer 3

4. Whois Monitoring Tool (Port 43 Tool) Interface Demonstration Case Study Whois Data Problem Report System (WDPRS) System Demonstration Case Study Whois Data Reminder Policy (WDRP) Questionnaire Key Findings Trends Upcoming Work Registry Audits AGENDA 4

5. Whois Monitoring Tool (Port 43 Tool) 5 Interface Demonstration

6. WHOIS Monitoring Tool Interface 6

7. Registrar Specific Port 43 Whois Service Results 7

8. Whois Server Version 2.0 Domain Name: HAMMERSCOMPANY.NET Registrar: NETWORK SOLUTIONS, LLC. Whois Server: whois.networksolutions.com Referral URL: http://www.networksolutions.com Name Server: NS73.WORLDNIC.COM Name Server: NS74.WORLDNIC.COM Status: clientTransferProhibited Updated Date: 12-apr-2010 Creation Date: 12-apr-2010 Expiration Date: 12-apr-2015 >>> Last update of whois database: Wed, 20 Jul 2011 17:17:54 UTC <<< the Hammers Company, Inc. 7474 Greenway Center Dr. #710 Greenbelt, MD 20770 US Domain Name: HAMMERSCOMPANY.NET Administrative Contact, Technical Contact: the Hammers Company, Inc. shammers@HAMMERS.COM 7474 Greenway Center Dr. #710 Greenbelt, MD 20770 US (301) 345-5300 fax: (301) 345-6892 Record expires on 12-Apr-2015. Record created on 12-Apr-2010. Database last updated on 20-Jul-2011 13:14:50 EDT. Domain servers in listed order: NS73.WORLDNIC.COM 205.178.190.37 NS74.WORLDNIC.COM 206.188.198.37 8 ICANN Tool: Manual Whois Query

9. Whois Monitoring Tool (Port 43 Tool) 9 Case Study

10. 10 ICANN Initial Compliance Inquiry

11. 11 ICANN Follow-Up Compliance Notice

12. 12 ICANN Notice of Breach

13. 13 ICANN Notice of Termination

14. Whois Data Problem Report System 14 System Demonstration

15. WDPRS Complainant Single Submission Interface 15

16. This page allows the complainant to specify the domain with alleged Whois inaccuracies, and the complainants contact information used for report confirmation and other follow-up. Complaint Details 16

17. Complaint Summary for Confirmation Prior to Submission to Registrar 17

18. Email Confirmation for Complainant 18

19. ICANN WDPRS Login Page 19

20. ICANN WDPRS Landing Page 20

21. WDPRS System Report and Notice to Registrar 21

22. Staff uses this interface to obtain data on registrars that have not responded with action taken to investigate alleged inaccuracies of Whois. WDPRS Reporting Tool 22

23. Report Example for Compliance Staff Follow-Up 23

24. Whois Data Problem Report System 24 Case Study

25. WDPRS System Report and Notice to Registrar 25

26. WDPRS System Report and Notice to Registrar, Cont. 26

27. Action Resulting from WDPRS Notice to Registrar 27

28. WHOIS DATA REMINDER POLICY (WDRP) 28

29. Whois Data Reminder Policy ICANN adopted the Whois Data Reminder Policy (WDRP) in 2003 The purpose of the WDRP is to encourage registrants to look at their Whois data annually and make changes, if necessary All ICANN-accredited registrars must comply with the WDRP 29

30. Whois Data Reminder Policy (WDRP) 30 Questionnaire

31. Whois Data Reminder Policy Questionnaire On an annual basis, ICANN sends registrars a questionnaire intended to assess their WDRP practices and compliance 31

32. 32

33. 33

34. 34

35. Whois Data Reminder Policy Questionnaire Responses Registrar responses to the questionnaire determine whether compliance action is necessary Registrar responses to the questionnaire are used to develop an annual report regarding WDRP practices and compliance 35

36. WDRP Responses (CSV File) 36

37. Whois Data Reminder Policy (WDRP) 37 Key Findings Trends

38. Whois Data Reminder Policy Findings and Trends Major Findings in 2010 – 99% (945 of 954) of the ICANN-accredited registrars responded to the 2010 WDRP audit – 98% of registrars required to send WDRP notices were in compliance with the form and content requirements – 88.8% of WDRP notices are transmitted in English (compared to 91% in 2009) – 98% of ICANN-accredited registrars sent WDRP notices via e-mail 38

39. Six Year Historical View of Registrar Response Rate 39

40. Primary Languages of WDRP Notices 40

41. 41

42. 42 Upcoming Work Registry Audits

43. Planned Whois Related Registry Audits Registry Data Escrow Audit: – Purpose: To determine whether registries deposit data into escrow using the format specified in their agreements. Completeness + Exactness. – Plan: Phased approach with each of the registry operators regarding each of the TLDs operated by them. Annual Audit, to commence in 2012 43

44. Planned Whois Related Registry Audits Registry Whois Output Format Audit: – Purpose: To assess registry compliance with obligation to offer access to the public to Whois service in a specified Whois output format. – Plan: Develop an automated tool to monitor compliance on a daily basis Daily Audit Commence in 2012 44

45. Questions? 45

46. AOC Subcommittee Members Substantive Discussion 46

47. Susan Kawaguchi: Whois Misdirecting and Online Fraud 47

48. James Bladel: GoDaddys Whois Inaccuracy Investigation Best Practices 48

49. Feedback and Wrap-Up 49