2. Good Morning! Brief Bio CPCU Mentoring Program Role of an Underwriter

3. Darcie Kiper, CPCU, CLU Underwriting Administrator State Farm Insurance Companies 309-763-1360

4. CPCU Mentoring Program Matching students with professionals...

5. CPCU…who, what?? CPCU...Chartered Property & Casualty Underwriters A credentialed group of professionals who promote excellence through ethical behavior and continuing education Receive CPCU designation after passing ten comprehensive insurance exams.

6. Mentor Program Match students with industry professionals from a medley of careers... Underwriting, Claims, Business Analysts, Public Affairs, Consultants, Management, Actuary 900 members in the Central Illinois CPCU Chapter

7. Possible Activities Tour 24 Hour Customer Call Centers Shadow an Insurance Professional Participate in CAT Claim Activity Review large information system operation Receive exposure to a wide spectrum of risk management fields

8. How do you get Involved? Sign Mentee Enrollment Sheet You will be contacted by your assigned Mentor Assignment will be for the Spring Semester

9. Benefits to YOU! Gain broader awareness of a variety of risk management careers Establish a network of insurance professionals Explore further areas of personal development

10. Underwriting at State Farm Auto Fire - Commercial, Personal Lines Life/Health

11. Auto Underwriting Division Structure

12. Team Leader’s Responsibilities Accept/Decline New Business Monitor Existing Business Lead a team of Underwriting Service Asst. Work with a group of approximate 20 agents

13. Typical Day of a Team Leader Phone calls from agents, claim reps, and policyholders Review claims and review existing business Underwrite new business applications Monitor activities of EWT (empowered work team)

14. Other TL Activities Present at Agency Meetings Make field visits to agency group Attend meetings Train on new initiatives

15. Factors impacting Premiums Driver Experience Use of Vehicle Age, Gender, Marital Status of Driver Type of Vehicle Territory Garaged Coverages Selected

16. Underwriting Process Verify Driving Record of all household drivers with available resources Verify correct territory rating Verify vehicle rating - IRG Review use of vehicle Classify policy Code to statistically track experience

17. Underwriting Process Review for acceptability. Cancel if necessary within looksee period Apply discounts and surcharges Add endorsements if necessary Prepare for Issuance

18. Resources Available MVR - Motor Vehicle Record CLUE - Loss History Report UDR - Undisclosed Driver Report

19. Managing Unprofitable HH Review experience with other SF Lines Send Warning Letter Increase Deductibles or Nonrenew specific coverages Exclude driver(s) Nonrenew/Cancel Mutual Business and offer coverage in Standard Company

20. Factors Impacting Underwriting Decisions Frequency of HH Claims Frequency of Claims per Driver Severity of Claims MVR Time with State Farm Other Lines w/SF

21. Case Studies….. I need three volunteers!

22. Industry Trends 24 Hour Customer Service Changes in Distribution Channels - Agents, Direct Writers, Internet Experience Improving due to safer, better made vehicles Technology improving undewriting effeciencies

23. New Underwriting Concepts Credit Rating Progressive - ‘Black Box’ Point of Sale Underwriting

24. Characteristics of a solid TL Academically Sound Strong Communication Skills Interpersonal Skills Leadership Characteristics Customer Service Oriented Goal Oriented/Driven Community Service

25. Career Opportunities Auto Underwriting - Management Systems - Business Analyst General Underwriting Public Affairs Human Resources Management Planning and Information Services

26. Best Wishes!!! If you ever have any questions regarding SF employment…. Call 309-763-1800 Questions regarding the mentoring program 309-763-1360 Go ILLINI!!