1. Dealer Training: Ordering MOTOTRBO Feature Keys

2. Today's Agenda Feature Key Definition Ordering Process
CPS functionality
FAQs
Questions

3. Introduction Feedback from Channel Partners:
“If you don’t attribute value to MOTOTRBO features how can we?”
As a result, strategic features will now be purchasable for end users by dealers or distributors
New way to generate revenue!
New way to create value for end users!

4. Features Available in September
Capacity Plus
Requires activation in the repeater

5. Enabling Features: Process Flow
Order the License Keys via Motorola On Line
Receive an with an Entitlement ID (EID)
Register serial numbers of equipment with Motorola via CPS
Using the EID
Must have internet connection
Activate the feature on the MOTOTRBO equipment via CPS
Program features via CPS

6. License Key Ordering Process
Distributor 1b
DEALER
MOL 1 2
Place order via Motorola On Line
Motorola sends an with an Entitlement ID to Dealer/Distributor-

7. Ordering License Keys Ordering License Keys:
Each orderable feature will have its own part number
The deliverable for the order is an Entitlement ID which serves as a reference point to the number of licenses on the purchase order.
The Entitlement ID or EID will be delivered to you via an .
Important: An address must be entered at the time of order.
Important: The EID that is received must be saved in order to ensure that you will be able to retrieve your license keys.

8. Understanding the EID Entitlement ID Feature A Feature B Feature C
An EID can have multiple features affiliated with it
Feature A
Feature B
Feature C
Volume of licenses
Volume of licenses
Volume of licenses
A single EID is output PER ORDER, however a single order can have more then one feature affiliated with it.

9. Step 2: Receive the EID Email
EID field, this string is entered into the CPS

10. Registering the Device Serial Number with Motorola1
Entitlement ID is entered into the CPS 2
Serial Number for MOTOTRBO device must also be entered into CPS 3
CPS contacts Motorola via internet
DEALER CPS
Motorola
internet
Radio feature is enabled in CPS, but NOT yet activated on the device
Motorola registers the serial number to the EID and sends encrypted license back to CPS 5 4

11. Device Registration
This process allows the user to associate a feature with a device Serial Number. The user will be guided through the Registration process with a series of dialogs. Devices do not need to be connected to the CPS PC during Registration. However, an Internet connection is required.
REGISTRATION is done via the CPS, an EID must be entered into the CPS EID field as well as the radio serial number that will have the feature enabled on it.
Note: Dealers need to be very careful when manually entering serial numbers. Entering an erroneous serial number will require a call to Customer Service so they can manually correct the issue
Note: As stated the CPS will connect to Motorola and “register” the serial number. This registration ties the radio serial number to the feature and the EID. This is the only time in the process that the CPS needs to be connected to the internet. Motorola will have a record of this transaction that will be archived.
Upon the ‘Registration Complete’ notification, the CPS will now contain a license key that is affiliated with the radio serial number. The feature will not be active until the dealer connects the radio and activates the feature. To clarify, the CPS will now be “loaded” with the ability to enable the feature on the MOTOTRBO device that is affiliated with the registered serial.

12. Dealer Guidance
More then 1 feature can be ordered on a SINGLE order, however the output is a SINGLE EID
You MUST be careful when entering radio serial numbers into CPS, mis-entered serial numbers will require a call to customer care
Serial numbers can be read from the radio and copied into CPS
Serial numbers can be imported from a text file

13. CPS Feature Menu Screenshot
The CPS Feature menu is used to access
License key programming functions

14. Registration Screen
To get to the REGISTRATION SCREEN Select Menu->Features->Register Device, you must have a valid Entitlement ID to register a device.

15. Entitlement ID Entry Field
The EID will be received in an and MUST be entered in the CPS in order to
access the license pool that resides with Motorola

16. Feature Select Screen
Features ordered on EID
Count of licenses left on the EID
Quantity orders on the order
Note: It is possible that there could be several features affiliated with a specific EID, this means that several features were ordered at the same time. For example, a dealer could order a quantity of Feature A, a different quantity of feature B and a different quantity of feature C on the same MOL order; the output would be a single EID that encapsulates all 3 features.

17. Serial Number Entry Screen
Enter the Serial Number of the device on which a feature is to be activated and click ‘Add’ Optionally, click ‘Import List’ to import the Serial Numbers from a tab-separated file. The Serial Numbers targeted for Registration will be displayed.

18. Registration Complete Screenshot
Note: Upon the ‘Registration Complete’ notification, the CPS will now contain a license key that is affiliated with the radio serial number. The feature will not be active until the ‘Activation process is complete. To clarify, the CPS will now be “loaded” with the ability to enable the feature on the MOTOTRBO device that is affiliated with the registered serial number.

19. View Device Registered Screen
Select Menu->Features->View Registered Devices to open the Wizard Dialog to get to the Registered Devices List

20. Activation of the Device License Key1 2 3
In CPS Dealer chooses Activation Menu
Device must be connected to CPS, serial number and IP address will be displayed
The feature to be programmed must be selected
DEALER CPS 4
Radio feature is enabled via CPS

21. Activation
This process allows the user to transfer the feature or features to the MOTOTRBO device. The device must be connected to the CPS PC during Activation. However, an Internet connection is not required. The user will be guided through the process by a series of dialogs in the CPS. The feature is enabled in the device and ready to be configured via CPS when Activation is complete.
It is possible that there could be several features affiliated with a specific radio serial number, this is dependent upon the number of features that are registered to a specific Serial Number.
Once complete, the radio will now have the feature unlocked. The radio will be required to be reread via the CPS in order to program the unlocked feature. Once read, the feature is now programmable, and can be configured and programmed into the radio.
This process will need to be completed for every radio and or repeater that adds a chargeable feature.

22. Activate Device Screenshot
This gets to the ACTIVATION screen click:
Menu->Features->Activate Device

23. Connected Device Screenshot
Serial number of the connected device. This serial number MUST have been registered to be enabled on the device
IP Address of the connected radio

24. Feature Activation Screenshot
This is the feature that will be enabled on the device
Note: It is possible that there could be several features affiliated with a specific radio serial number, this is dependent upon the number of features that are registered to a specific Serial Number.

25. Activation Complete Screenshot
Indicates that the software feature has been
successfully enabled on the MOTOTRBO device

26. Motorola Customer Care Teams
The Motorola Customer Care and Service Organisations will be able validate purchases, search license keys affiliated with a specific radio serial number or dealer, generate new EID’s, or return radio licenses on behalf of the dealer.

27. How do I get support?
All support will be handled by your regional Customer Care Team

28. Frequently Asked Questions
Dealer ordered 50 licenses but only used 25, can they return the other 25 for credit?
No, Motorola can not accept partial returns
Will every MOL order for license keys generate a new EID?
Yes, a new EID will be generated every time a new MOL order is created
Dealer lost the with the EID, what do they do?
Contact the regional customer care team, they can resend the
Dealer accidentally entered the wrong serial number when registering the radio?
Contact the regional customer care team, they can return the erroneous license
Dealer does not have internet access to register a radio, can they still register the device?
No, You must have internet access to register device serial numbers with Motorola
Dealer can’t remember which licenses a radio had, what do they do?
Contact the regional customer care team, they can run a query
Dealer cant connect to Motorola even though they are connected to the internet?
Contact the regional customer care team, they can assess connectivity
Dealers end user damaged their radio that had license keys in it, what do they do to get new license keys?
Contact the regional customer care team, they can create new EIDs for the dealer
I receive a radio that had a feature that is not registered with Motorola and I need to transfer the license?
Contact the regional care team, they can create a new EID (This is a rare scenario)

29. Q&A