1. For Providers Presented by: 9/20/2015 Presented by: Johns Hopkins HealthCare LLCOperations Training & Development

2. 9/20/2015 Welcome to HealthLink@Hopkins Helps Healthcare providers save time, reduce costs and improve patient satisfaction Ensures secure online transactions and maintaining the confidentiality of patient’s medical information. Provides fast, accurate, efficient services 24 hours a day, 7 days a week A FREE service

3. 9/20/2015 Registering for HealthLINK@Hopkins To access HealthLINK@Hopkins go to www.jhhc.com First time users will click on the “need to register” link

4. 9/20/2015 Office Management Menu - Eligibility Eligibility provides the current eligibility, COB and benefit information. The Schedule of Benefits (SOB) is accessed via the Benefits Document link. By pressing Select at the bottom of the page, the member will be added to the Current Patient list.

5. 9/20/2015 Office Management Menu - Claims Claims allows the provider to check claim status, view Remittance Advice and Add Claims. Select Detail to view the claim information.

6. 9/20/2015 Office Management Menu – Remittance Advice Remittance Advice can be searched by provider, member, claim number or check date.

7. 9/20/2015 Office Management Menu – Add Claim To add a claim select the Add Claim tab and select member. Once member is selected the Professional Services screen will appear. All fields with a blue bullet are required fields. Select Add Services to enter CPT codes. *At this time providers can only submit outpatient OT, PT, ST and Office Visits.*

8. 9/20/2015 Office Management Menu – Referrals/Auths Providers can review and submit outpatient Referral/Authorization request.

9. 9/20/2015 Office Management Menu – Referrals/Auths Continued

10. 9/20/2015 Reports Member Roster & Provider Reports Users can print and generate a Member Roster or Provider Reports

11. 9/20/2015 System Administration Systems Administration allows you to view the roles for office staff and add additional users.