1. Copyright ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

2. Learning Outcomes Describe how a firm’s strategy affects its recruiting efforts, and outline the elements that are part of a strategic recruiting strategy Describe the methods firms use to recruit externally and internally List some of the ways firms can to improve their recruiting and the metrics they use to do so 2

3. Copyright ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Learning Outcomes Explain how career management programs integrate the needs of individual employees and their organizations Explain why diverse recruitment and career development activities are important to companies 3

4. Copyright ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Figure 5.1 - Elements of a Recruiting Strategy 4

5. Copyright ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Figure 5.2 - Sources of External Recruitment 5

6. Copyright ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. External Recruiting Methods Advertising Walk-in, unsolicited applications, and résumés Internet and social media Mobile recruiting Job fairs Employee referrals Work study programs and internships 6

7. Copyright ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. External Recruiting Methods Professional associations and labor unions Public and private employment agencies Staffing agencies Independent contractors Employee leasing 7

8. Copyright ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Internal Recruiting Methods Internal job posting Identifying talent through performance appraisals 9-box grid: Comparative diagram that includes appraisal and assessment data to allow managers to easily see an employee’s actual and potential performance Skills inventories and replacement charts Firms track employee skills to see how best these skills can be used in job postings Replacement charts are used for succession planning 8

9. Copyright ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Improving the Effectiveness of Recruiting Using realistic job previews Realistic job preview (RJP): Informs applicants about all aspects of the job, including both its desirable and undesirable facets Surveys To help recruit the right kinds of candidates, firms develop employee profiles 9

10. Copyright ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Improving the Effectiveness of Recruiting New hires are surveyed to check on their satisfaction level Candidates who turned down jobs can provide valuable information about why they did not accept the firm’s offer 10

11. Copyright ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Improving the Effectiveness of Recruiting Recruiting metrics Helps understand which recruiting sources work best for different employees Allows recruiters to find better employees faster and at a lower cost 11

12. Copyright ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Recruitment Metrics Time-to-fill Metric that refers to the number of days from when a job opening is approved to the date a person is chosen for the job Quality-of-fill Metric that measures how well new hires have gotten up to speed are performing, and their retention levels Yield ratio: Percentage of applicants from a particular source that make it to the next stage in the selection process 12

13. Copyright ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Recruitment Metrics Acceptance rate Percentage of applicants who accept a firm's jobs after being offered them Cost of recruitment Applicant tracking system (ATS): Software application recruiters use to post job openings, screen résumés and up-loaded profiles, contact via e-mail potential candidates for interviews, and track the time, costs, and other metrics related to hiring people 13

14. Copyright ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Figure 5.7 - Steps in Career Management Process 14

15. Copyright ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Figure 5.8 - Blending the Needs of Individual Employees to That of Their Organizations 15

16. Copyright ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Figure 5.10 - Stages of Career Development 16

17. Copyright ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Career Development Initiatives Career counseling Talking to employees about their current job activities and performance Mentoring programs Reverse mentoring: Program whereby younger employees are called on to mentor older employees and executives about social media trends, new technology and marketplace trends Tuition assistance programs Large corporations offer their employees tuition assistance to help them further their careers 17

18. Copyright ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Career Development Initiatives Career plateau: Situation in which for either organizational or personal reasons the probability of moving up the career ladder is low Structural plateau Content plateau Life plateau 18

19. Copyright ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Developing a Diverse Talent Pool Recruiting and developing women Eliminating women’s barriers to advancement Accomodating families Recruiting and developing minorities Providing minority internships Advancing minorities to management 19

20. Copyright ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Developing a Diverse Talent Pool Recruiting the disabled Americans with Disabilities Act, 1990 Require employers to provide reasonable accommodations to people with disabilities Workforce Recruitment Program for College Students with Disabilities (WRP) 20

21. Copyright ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Developing a Diverse Talent Pool Recruiting veterans Military bases have career centers for people in service Recruiting older employees Excellent recruitment source to staff part-time and full- time positions that are otherwise hard to fill 21