1. Putting the Place Survey to Work An overview Simon Atkinson Managing Director, Loyalty 9 September 2009

2. The new Place Survey…!!!  Measures 18 of the new ‘citizen perspective’ National Indicators  Along with the tenant satisfaction ‘STATUS’ survey, replaces the suite of BVPI surveys  Prescribed postal self-completion methodology – as were the BVPI surveys - to allow for comparison of data between local areas and over time  Questionnaires were mailed out to randomly selected addresses between October and December 2008  Data weighted centrally by Audit Commission for sex, age and ethnicity to the known profile of the Borough, and adjusted for household size.  Results are based on 1,471 completed questionnaires  38% response rate in Newcastle

3. About the local area

4. General satisfaction with local area (NI 5) Neither/nor Very satisfied Fairly dissatisfied Fairly satisfied Very dissatisfied Q Overall, how satisfied or dissatisfied are you with your local area as a place to live? Net satisfaction score 71 Base: All valid responses (1471) Satisfied 80%

5. Satisfaction with local area (NI5): Contextual data QOverall, how satisfied or dissatisfied are you with your local area as a place to live? % Satisfied% Dissatisfied Newc. 2008/09 Consort average IM Met/Unitary average IM average Base: All valid responses 2008/09 (1471). * National figures based on Survey of English Housing 2006/07. 17,506 face to face interviews with representative cross section of adult English population in the year to March 2007. Trend data Comparative data Newc. 2006/07 National*

6. Developing priorities for improving quality of life % Most need improving locally % Important generally Cultural activities Education Access to nature Public transport Community facilities Sports & leisure Facilities for young children Parks and open spaces Wages/ cost of living Race relations Pollution Job prospects Health services Shopping Traffic congestion Road/pavement maintenance Affordable decent housing Clean streets Activities for teenagers Level of crime Base: All valid responses

7. Safety in the local area QHow safe or unsafe do you feel when outside in your local area… % Very unsafe % Fairly unsafe % Fairly safe % Very safe During the day At night Base: All valid responses Net safe Base 831417 171429

8. Perceptions of anti-social behaviour: Comparative data % who think the following are a very/ fairly big problem Noisy neighbours or loud parties Teenagers hanging around on streets Rubbish or litter lying around Vandalism, graffiti and other deliberative damage People using or dealing drugs (NI 42) People being drunk or rowdy in public places (NI 41) Abandoned or burnt out cars Base: All valid responses. IM average 33 31 15 45 39 34 8 Base 1105 1104 1324 1428 1409 1471 1434 1512 1430 1523 1395 1438 1280 1366

9. Newc. 2003/04 Newc. 2006/07 Trend data Comparative data for 2008/09 People using or dealing drugs (NI 42): Contextual data Newc. 2008/09 QThinking about this local area, how much of a problem do you think each of the following are… People using or dealing drugs % Problem% Not a problem Base: All valid responses 2008/09 (1105). * National figures based on British Crime Survey, a continuous survey of adults in England and Wales. Findings based on 46,983 face-to-face interviews conducted between April 2007 and March 2008. Figures only available for ‘problem’. Consort average IM Met/Unit average IM average National*

10. Trend data Comparative data for 2008/09 People being drunk or rowdy in public places (NI 41): Contextual data QThinking about this local area, how much of a problem do you think each of the following are… People being drunk or rowdy in public places % Problem% Not a problem Base: All valid responses 2008/09 (1324). * National figures based on British Crime Survey, a continuous survey of adults in England and Wales. Findings based on 46,983 face-to-face interviews conducted between April 2007 and March 2008. Figures only available for ‘problem’. Newc. 2003/04 Newc. 2006/07 Newc. 2008/09 Consort average IM Met/Unit average IM average National*

11. QThinking about this local area, how much of a problem do you think each of the following are… Noisy neighbours or loud parties Trend data Comparative data for 2008/09 % Problem% Not a problem Noisy neighbours or loud parties: Contextual data Base: All valid responses 2008/09 (1409). * National figures based on British Crime Survey, a continuous survey of adults in England and Wales. Findings based on 46,983 face-to-face interviews conducted between April 2007 and March 2008. Figures only available for ‘problem’. Consort average IM Met/Unit average IM average National* Newc. 2003/04 Newc. 2006/07 Newc. 2008/09

12. Trend data Comparative data for 2008/09 Teenagers hanging around: Contextual data QThinking about this local area, how much of a problem do you think each of the following are… Teenagers hanging around on the streets % Problem% Not a problem Base: All valid responses 2008/09 (1434). * National figures based on British Crime Survey, a continuous survey of adults in England and Wales. Findings based on 46,983 face-to-face interviews conducted between April 2007 and March 2008. Figures only available for ‘problem’. Consort average IM Met/Unit average IM average National* Newc. 2003/04 Newc. 2006/07 Newc. 2008/09

13. Trend data Comparative data for 2008/09 Rubbish or litter lying around: Contextual data QThinking about this local area, how much of a problem do you think each of the following are… Rubbish or litter lying around % Problem% Not a problem Base: All valid responses 2008/09 (1430). * National figures based on British Crime Survey, a continuous survey of adults in England and Wales. Finding based on 46,983 face-to-face interviews conducted between April 2007 and March 2008. Figures only available for ‘problem’. Consort average IM Met/Unit average IM average National* Newc. 2003/04 Newc. 2006/07 Newc. 2008/09

14. Trend data Comparative data for 2008/09 Vandalism, graffiti and other deliberate damage: Contextual data QThinking about this local area, how much of a problem do you think each of the following are… Vandalism, graffiti and other deliberative damage to property or vehicles % Problem% Not a problem Base: All valid responses 2008/09 (1395). * National figures based on British Crime Survey, a continuous survey of adults in England and Wales. Findings based on 46,983 face-to-face interviews conducted between April 2007 and March 2008. Figures only available for ‘problem’. Consort average IM Met/Unit average IM average National* Newc. 2003/04 Newc. 2006/07 Newc. 2008/09

15. Trend data Comparative data for 2008/09 Abandoned or burnt out cars: Contextual data QThinking about this local area, how much of a problem do you think each of the following are… Abandoned or burnt out cars % Problem % Not a problem Base: All valid responses 2008/09 (1280). * National figures based on British Crime Survey, a continuous survey of adults in England and Wales. Findings based on 46,983 face-to-face interviews conducted between April 2007 and March 2008. Figures only available for ‘problem’. Consort average IM Met/Unit average IM average National* Newc. 2003/04 Newc. 2006/07 Newc. 2008/09

16. Understanding local concerns about crime and ASB (NI 27): Contextual data QHow much would you agree or disagree that the police and other local public services seek people’s views about these issues in your local area? % Agree % Disagree IM Met/Unitary average Consort average National* Base: All valid responses (1444). * National figures based on British Crime Survey, a continuous survey of adults in England and Wales. Findings based on 46,983 face-to-face interviews conducted between April 2007 and March 2008. Please note: this question was introduced mid-way through the 2007/08 wave. IM average Newc.

17. Dealing with local concerns about crime and ASB (NI 21): Contextual data QAnd how much do you agree or disagree that the police and other public services are successfully dealing with these issues in your local area? Base: All valid responses (1394). * National figures based on British Crime Survey, a continuous survey of adults in England and Wales. Findings based on 46,983 face-to-face interviews conducted between April 2007 and March 2008. Please note: this question was introduced mid-way through the 2007/08 wave. % Agree % Disagree IM Met/Unitary average Consort average National*IM average Newc.

18. Community cohesion

19. Consort average Trend data Comparative data for 2008/09 IM Met/Unit average Different backgrounds getting on well (NI 1): Comparative data Q To what extent do you agree or disagree that your local area is a place where people from different backgrounds get on well together? Base: All valid responses 2008/09 (1056). *National figures based on Citizenship Survey 2007/08, face to face survey of 8,804 adults in England, April 07 – March 08 National* IM average % Agree % Disagree Newc. 2006/07 Newc. 2008/09

20. Trend data Comparative data for 2008/09 % Not a problem % A problem People being treated with respect and consideration (NI 23): Comparative data Q In your local area, how much of a problem do you think there is with people not treating each other with respect and consideration? Base: All valid responses 2008/09 (1328) IM Met/Unit average Consort average National* Newc. 2006/07 Newc. 2008/09 IM average

21. Parents taking responsibility (NI 22): Comparative data QTo what extent do you agree or disagree that in your local area, parents take enough responsibility for the behaviour of their children? Base: All valid responses (1390) % Agree % Disagree IM Met/Unit average Consort average IM average Newc. 2008/09

22. Those who have participated in local area (NI 3) Q In the past 12 months have you… Been a local councillor Been a member of a group making decisions on local health or education services Been a member of a decision-making group set up to regenerate the local area Been a member of a decision-making group set up to tackle local crime problems Been a member of a tenants’ group decision- making committee Been a member of a group making decisions on local services for young people Been a member of another group making decisions on services in the local community Base: All valid responses. *Civic participation (NI3) is % of respondents who take part in at least one of any of the activities in last 12 months Overall civic participation* 10 % saying yes Base 1360 1348 1358 1357 1354 1349 1332

23. Civic participation (NI 3): Comparative data Newcastle IM Met/Unit average % of residents who have taken part in at least one of any of the activities that affect the local area in last 12 months Base: All valid responses (469). IM average Consort average

24. Participation in regular volunteering (NI 6) QOverall, about how often over the last 12 months have you given unpaid help to any group(s), club(s) or organisation(s)? Base: All valid responses (1335). *Regular volunteering is volunteering for group, club or organisation within last month. ** National figures based on Citizenship Survey 2007/08, face to face survey of 8,804 adults in England, April 07 – March 08 At least once a week Less than once a week but at least once a month Less often I give unpaid help as an individual only I have not given any unpaid help over last 12 months Regular volunteer* at least once a month Newc. 18.7% National** 27%

25. Regular volunteering: Comparative data % Volunteered for groups, club or organisation within last month. Q Overall, about how often over the last 12 months have you given unpaid help to any group(s), club(s) or organisation(s)? Base: All valid responses (1335). IM Met/Unit average IM average Consort average Newc.

26. Trend data Comparative data for 2008/09 Influencing decisions (NI 4): Contextual data QDo you agree or disagree that you can influence decisions affecting your local area? National* Base: All valid responses 2008/09 (1215). *National figures based on Citizenship Survey 2007/08, face to face survey of 8,804 adults in England, April 07 – March 08 IM average % Agree % Disagree IM Met/Unit average Consort average Newc. 2006/07 Newc. 2008/09

27. Trend dataComparative data for 2008/09 % saying they want to get more involved Getting more involved: Contextual data QGenerally speaking, would you like to be more involved in the decisions that affect your local area? Base: All valid responses 2008/09 (1398). *Note wording for 2006/07 BVPI question ‘… more involved in decisions your Council makes that affect your local area’ IM averageIM Met/Unit average Consort average Newc. 2006/07* Newc. 2008/09

28. Being kept informed: Comparative data Q Overall, how well informed do you feel about local public services? % Informed % Not informed Base: All valid responses (1390) IM average IM Met/Unit average Consort average Newc.

29. Being informed about key issues/ services Q How well informed do you feel about each of the following? How and where to register to vote How your council tax is spent How you can get involved in local decision-making What standard of service you should expect How well local public services are performing How to complain about local public services Base: All valid responses Base 1436 1382 1187 1248 1286 1238

30. What to do in event of large-scale emergency (NI 37): Comparative data % Informed % Not informed Q How well informed do you feel about… what to do in the event of a large- scale emergency? IM average IM Met/Unit average Consort average Base: All valid responses (1457) Newc.

31. Local public services

32. Views about local public services Q To what extent do you think that these statements apply to public services in your local area? Base: All valid responses … are working to make the area safer … are working to make the area cleaner & greener … promote interests of local residents … act on concerns of local residents … treat all types of people fairly Net Great deal/ some extent Base 411286 391337 -121183 51200 481051

33. Views about local public services: Comparator analysis Q To what extent do you think that these statements apply to public services in your local area? Base: All valid responses … are working to make the area safer … are working to make the area cleaner & greener … promote interests of local residents … act on concerns of local residents … treat all types of people fairly 1286 8876 1337 9229 1183 8207 1200 8270 1051 7442 Base

34. Satisfaction with local public services Q Please indicate how satisfied or dissatisfied you are with each of the following public services in your local area? Northumbria Police Tyne & Wear Fire and Rescue Service Your GP (family doctor) Your local hospital Your local dentist Base: All valid responses Net satisfied Base 431433 561414 741447 711437 531380

35. Satisfaction with local services, including council: Comparator analysis Q Please indicate how satisfied or dissatisfied you are with each of the following public services in your local area? Your GP (family doctor) Your local hospital Your local dentist Base: All valid responses, excluding those who say haven’t used service Northumbria Police Tyne & Wear Fire and Rescue Service Base 1433 9892 1414 9757 1447 10025 1437 9886 1380 9598

36. Treated with respect and consideration by local public services (NI 140) Some of the time All of the time Rarely Most of the time Never Q In the last year would you say that you have been treated with respect and consideration by your local public services? Base: All valid responses (1329) Treated fairly 75%

37. Treated with respect and consideration by local public services (NI 140): Subgroup Analysis Q In the last year would you say that you have been treated with respect and consideration by your local public services? Rarely/ never All/ most of the time Proportion rarely/ never Age Gender Ethnicity 18-24 25-34 35-44 55-64 Male Female 65+ White BME Tenure Social rented Private rented Owner occupier Base: All valid responses (60) 45-54

38. Trend data Comparative data for 2008/09 % Satisfied % Dissatisfied Satisfaction with council: Contextual data QTaking everything into account, how satisfied or dissatisfied are you with the way Newcastle City Council runs things? Base: All valid responses 2008/09 (1450) IM average IM Met/ Unit average Consort average Newc. 2003/04 Newc. 2006/07 Newc. 2008/09.

39. Satisfaction with culture and recreation Q How satisfied or dissatisfied are you with each of the following services provided or supported by Newc. Council? Base: All valid responses Sports/ leisure facilities Libraries Museums/ galleries Theatres/ concert halls Parks and open spaces Net satisfied Base 291118 541271 401086 471119 531344

40. Satisfaction with environmental services Q How satisfied or dissatisfied are you with each of the following services provided or supported by Newc. Council? Keeping land clear of litter & refuse Refuse collection Doorstep recycling Local tips/ household waste recycling centres Base: All valid responses Net satisfied Base 451426 721459 491357 451139

41. Finally…...the biggest issues of all…?

42. Satisfaction with life as a whole Neither/nor Very satisfied Fairly dissatisfied Fairly satisfied Very dissatisfied Q All things considered how satisfied or dissatisfied are you with your life as a whole nowadays? Net satisfaction score 72 Base: All valid responses (1499) Satisfied 80%

43. Helping people lead healthier lives Neither/nor Definitely agree Tend to disagree Tend to agree Definitely disagree Q To what extent do you agree or disagree that local services are doing more these days to help people lead healthier lives? Net agree score 26 Base: All valid responses (1520) Agree 42% Don’t know

44. Self reported health and well being (NI 119) Fair Very good Bad Good Very bad Q How is your health in general? Would you say it is… Base: All valid responses (1480) Net good 67 Good 72%

45. Health and well being (NI 119): Contextual data Newc. QHow is your health in general? Would you say it is… % Very good/ good % Very bad/ bad National* Base: All valid responses (1480) * National figures based on Health Survey for England 2006 (14,157 adults in England) IM average IM Met/Unit average Consort average

46. Satisfaction with choice of housing in the local area Neither/nor Very satisfied Fairly dissatisfied Fairly satisfied Very dissatisfied Q How satisfied are you with the choice of housing in the local area? Net satisfaction score 47 Base: All valid responses (1520) Satisfied 60%

47. Improvements in the local area Better Have lived here less than 12 months Has not changed much Worse Q On the whole, do you think that in the last twelve months your local area has got better or worse? Base: All valid responses (1520)

48. Putting all this to work – a checklist. Can we link the results with….  Patient surveys  British crime survey  Tenant survey  Other local research  Official statistics –Crime –Employment –Health –Educational attainment –Transport  What your staff say  What you are spending on x and y  Informal feedback from areas –Eg councillor surgeries –Local forums  Ongoing local campaigns  ….etc