1. Chapter 3 Social Media Revolution Video

2. 1. Guidelines a. Determine the information you need. b. Consider who is likely to have the info. c. Communicate with people you trust. d. Do not open unsolicited file attachments. e. Determine whether it should be formal or informal. f. Gather e-mail and instant messaging addresses.

3. 2. Electronic mail is an important means of exchanging messages. 3. It is important to recognize that if your employer supplies you with an e-mail account, all messages sent to and from that account are property of, and accessible by the employer. If you plan to send personal e-mail, it is recommended that you do not use the e-mail account provided by your employer.

4. 4. E-mail messages can be accessed by using an e- mail program that is installed on your computer, such as MS Outlook. 5. A web-based e-mail service allows you to send and receive e-mail messages by logging on a web site. Examples are hotmail, gmail, yahoo mail

5. 6. An e-mail address consists of: a user ID and a host name ABCCorp@comcast.net User ID Host Name Unique identifier identifies server where Of recipient recipient’s mailbox

6. 7. The inbox window is divided into four sections:  a listing of all account and folders  a message list  a reading pane  the calendar

7. messages pane preview pane Message heading Folder bar local mailbox folders Inbox Contacts pane

8. 8. The Inbox folder is the destination for incoming messages. 9. The Drafts folder retains copies of messages that you are not yet ready to be sent 10. The Sent Items folder retains copies of messages that you sent. 11. The Junk e-mail folder contains e-mail messages that have been flagged as junk

9. 12. Spam is unsolicited commercial e-mail messages. 13. Deleted Items folder contains messages that you have deleted. 14. The Outbox folder temporarily holds messages you send until Outlook is connected to the mail server and processes the messages.

10. 15. A blue number in parentheses following a folder name indicates the number of messages in the folder that are unopened. 16. The subject and sender, date/time message was received, and attachments are referred to as the message heading. 17. An opened or closed envelope icon indicates whether an e-mail has been opened or not.

11. 18. An exclamation mark indicates the message has been marked high priority. 19. A paper clip indicates the e-mail has an attachment. 20. Other icons indicate whether the recipient performed an action, such as replying to or forwarding the message.

12. 21. A red flag icon indicates that you have chosen to mark the e-mail message as an important message that you want to revisit at a later time. 22. You can create additional folders in your inbox by right-clicking on the Inbox and selecting new folder. 23. The message list displays e-mail messages in reverse chronological order.

13. 24. A digital signature provides a way for the sender to verify his or her identity. 25. To open an e-mail message, double-click the message heading. 26. Using the reply is an easy way to compose and send a reply to an e-mail message.

14. message header reply text original message text send button

15. 27. Deleting a message moves it from the Inbox folder to the Deleted items folder. 28. You should never open a file attachment from an unknown source. 29. When composing an e-mail message, enter a brief subject that identifies the purpose of the message.

16. 30. Formatting is altering how a document looks by modifying the style, size, or color of its text or by changing its background. 31. In a business environment, it is inappropriate to apply excessive formatting to an e-mail message.

17. 32. Anatomy of an E-mail Message a. To Line contains one or more e-mail addresses of the message’s recipient or recipients. b. Cc line lists the e-mail addresses of the recipients who will receive a courtesy copy of the message. c. Bcc line contains the e-mail addresses of recipients who will receive a blind courtesy copy of the message. A bcc is visible only to the sender and the bcc recipient.

18. d. Subject line contains a description of the message content. e. Attachment line contains the file names of any attachments. f. Message body contains the actual text of the message. g. Signature file contains the standard content and contact information of the sender.

19. To BCC CC Subject line Attachment Message Signature

20. 33. The Contacts feature stores information about your family, friends, colleagues, and others. 34. To add a contact, click Contacts in the left pane, the new button on the menu bar and fill in the information. 35. A distribution list is a list of e-mail addresses to which you can refer collectively by a single name.

21. 36. A web feed is a format for providing frequently updated content. 37. Really Simple Syndication (RSS) is the technology that allows web pages to be distributed or syndicated.

22. 38. RSS feeds can be accessed through Favorites. 39. Using a subscription model similar to RSS feeds, a Web slice enables users to view a portion of a Web page to which they have subscribed. http://www.webslicegallery.com/what_is_a_web_slice.php

23. 40. An online social network is a Web site that encourages members to share their interests.  Youtube video  http://www.youtube.com/watch?v=QUCfFcchw1w http://www.youtube.com/watch?v=QUCfFcchw1w

24. 41. It is recommended that children should NOT post their age, address, or even the name of their school.

25. 42. Because some online social networks allow subscribers to post and customize their page, called a profile, you should carefully evaluate what a potential friend or connection has posted on their public profile before interacting with them.

26. 43. Joining a social network involves registering and providing and confirming your e-mail address and then building your network of friends, colleagues, and acquaintances.

27. 44. LinkedIn is an online social network that enables you to connect with business associates, people who work in your industry and others who share your professional interests. http://www.bing.com/videos/search?q=linkedin+video&mid=320C8AFA51C3 DDB725B4320C8AFA51C3DDB725B4&view=detail&FORM=VIRE1 http://www.bing.com/videos/search?q=linkedin+video&mid=320C8AFA51C3 DDB725B4320C8AFA51C3DDB725B4&view=detail&FORM=VIRE1 Click link

28. 45. Each person you add to your network is referred to as a connection. 46. When you have finished using a social network, you should sign out to ensure that others who use your computer do not have access to your profile.

29.  Social Media Netiquette  http://www.learnthenet.com/learn-about/social-netiquette/index.php http://www.learnthenet.com/learn-about/social-netiquette/index.php  Virtual Meetings  http://www.learnthenet.com/how-to/conference-online/index.php http://www.learnthenet.com/how-to/conference-online/index.php  World Wide WebCam  http://www.learnthenet.com/how-to/use-a-webcam/index.php http://www.learnthenet.com/how-to/use-a-webcam/index.php

30. 47. A group is a Web application that enables people to form an online community for discussion around specific topics using e-mail. 48. A chat room is a web app that allows people to communicate with each other. Communication takes place in real-time. 49. A mailing list allows an individual to send the same e-mail message to multiple recipients at the same time.

31. 50. If you no longer want to receive e-mail messages from a mailing list, you have to unsubscribe. 51. A newsgroup is an online discussion group devoted to a particular topic and consisting of a collection of messages that can include pictures, movies, and audio, posted by many people around the world.

32. 52. A special computer called a news server contains related groups of newsgroups. 53. To participate in a newsgroup, you need a program called a newsreader. It enables you to access a newsgroup to read a previously entered message or to add a new message called posting.

33. 54. The original article and all subsequent related replies are called threads or threaded discussion.

34. 55. Instant Messaging allows two or more people who are online at the same time to exchange messages in real time. Blog Example http://www.wikispaces.com/site/mailing/oct11?u=lgeorg/2GTp00K4ZnCW0X8CBPmM4W