2. Victims, Villains and Heroes Managing Emotions in the Workplace With Don Phin

3. Question: Have you ever fantasized about going to work and having nobody to manage?

4. Remember this: IF it doesnt make sense… …dont try to make sense out of it!

5. Shakespeare said… All the worlds a stage and all the men and women merely players. They have their exits and their entrances. And one man in his time plays many parts.

6. The Plot

7. Victim Villain Hero

8. Portrait of the Victim

9. Victims in the Workplace 100+ year battle control is the main theme manifested in legal system

10. Why Play Victim ??? Because….it feels good!

11. Portrait of the Villain

14. We All Play Villain! Can anyone here honestly say… the only time they yelled at someone was in a true emergency?

15. What Role Do You Think You Are Playing?

16. Portrait of the Hero

17. The Drama of Work something feels unfair gather evidence, find the lie ignites the triumph energy

18. You own 100% by yourself.

19. What Would Be Fair? You are good and caring They are good and caring 50/50 seems fair

20. Emotional Inequality 20%rs (victims) 80%rs (villains) 80%rs (negative heroes)

21. The 20/20 Relationship

22. The 80/80 Relationship

23. The 80/20 Relationship

24. Bob

25. The Kid

26. Baby, Light My Fire procrastinate hurl your pain use their energy

27. Relating at 50/50

28. Playing 40/40

29. Moving From 20% to 40% coax encourage inspire

30. Moving from 80% to 40% let go of control be inclusive have faith

31. Speaking For Yourself YOU, YOU, YOU use I words ask them to speak about their experience, not yours

32. Avoiding Conflict wow, thats interesting! stay off stage! walk and breath

33. The Reward…

35. Contact Info Don Phin (800) 234-3304 www.hrthatworks.com don@hrthatworks.com