1. REQ.24.4.1 Enrollment in Demand Response Programs Process Flow Engineering Firm Retail Customer Demand Response Service Provider (DRSP) Distribution Company 1 DRSP identifies prospective client (24.3.2.2) DRSP creates or revises Authorization & sends to Retail Customer for signature (24.3.2.2, 24.3.2.3 & 24.3.2.4.1.5) Retail Customer receives Authorization & reviews (24.3.2.4) 1 Yes No Negotiation necessary? (24.3.2.4.1.3) DRSP enters negotiation (24.3.2.4.1.3) Retail Customer negotiates with DSP (24.3.2.4.1.3) No Further Action Yes No Negotiation successful? (24.3.2.4.1.3, 24.3.2.4.1.4 & 24.3.2.4.1.5) 2 DRSP re-evaluates Authorization form (24.3.2.4.1.3)

2. REQ.24.4.1 Enrollment in Demand Response Programs Process Flow Engineering Firm Retail Customer Demand Response Service Provider (DRSP) Distribution Company 2 No Further Action Receives rejected Authorization & re-evaluates (24.3.2.4.1.1) Retail Customer returns rejected Authorization to DRSP (24.3.2.4.1) Authorization acceptable? ( 24.3.2.4, 24.3.2.4.1 & 24.3.2.4.2 ) Yes No YesNo 3 Still a viable client? (24.3.2.4.1.1, 24.3.2.4.1.2 & 24.3.2.4.1.3) DRSP receives Authorization & confirms Retail Customer not a client of another DRSP (24.3.3.1) Retail Customer fills in & signs Authorization & sends to DRSP (23.3.2.4.2) Receives Customer Information Request (24.3.3.5) 1 2 Retail Customer a client of another DRSP? (24.3.3.1, 24.3..3.2 & 24.3.3.3) DRSP sends Customer Information Request to Distribution Company (24.3.3.3 & 24.3.3.4) No Yes DRSP sends letter to Retail Customer that unable to help (24.3.3.2) Retail Customer receives letter from DRSP (24.3.3.2)

3. REQ.24.4.1 Enrollment in Demand Response Programs Process Flow Engineering Firm Retail Customer Demand Response Service Provider (DRSP) Distribution Company 3 3 Is Retail Customer eligible? (24.3.3.5, 24.3.3.5.1 & 24.3.3.5.2) Distribution Company sends rejection notice (24.3.3.5.1) Distribution Company compiles necessary data & sends to DRSP (24.3.3.5.2) No Yes Receives necessary data & performs quick assessment (24.3.3.5.2 & 24.3.3.6) 4 Sends a letter to Retail Customer that DRSP cannot help (24.3.3.6.1) Is Retail Customer a viable client? (24.3.3.6, 24.3.3.6.1 & 4.3.3.6.2) Retail Customer receives letter from DRSP (24.3.3.6.1) No Yes DRSP receives rejection notice (24.3.3.5.1) DRSP notifies Retail Customer that unable to help (24.3.3.5.1.1) Retail Customer receives letter from DRSP (24.3.3.5.1.1)

4. REQ.24.4.1 Enrollment in Demand Response Programs Process Flow Engineering Firm Retail Customer Demand Response Service Provider (DRSP) Distribution Company 4 4 Sends request for assessment to engineering firm (24.3.3.7) Receives request for assessment (24.3.3.7) Performs in-depth site assessment & sends to DRSP (24.3.3.8 & 24.3.3.8.1) Receives in-dept Assessment (24.3.3.8 & 24.3.3.8.1) Is Retail Customer a viable client? (24.3.3.9, 24.3.3.9.1 & 24.3.3.9.2) Notifies Retail Customer that unable to help (24.3.9.1) DRSP sends contract or revised contract to Retail Customer (24.3.3.9.2, 24.3.3.9.2.1, 24.3.3.6.3 & 24.3.3.10.2.2) No Yes Receives notification that DRSP unable to help (24.3.3.9.1) Retail Customer receives contract & reviews (24.3.3.10) 7 5 6 Detailed on- site assessment needed? (24.3.3.6.2, 24.3.3.6.3 & 24.3.3.7) No Yes

5. REQ.24.4.1 Enrollment in Demand Response Programs Process Flow Engineering Firm Retail Customer Demand Response Service Provider (DRSP) Distribution Company 5 7 5 6 8 Is contract acceptable? (24.3.3.10, 24.3.3.10.1 & 24.3.3.10.3) Retail Customer signs contract & sends to DRSP (24.3.3.10.3) Retail Customer rejects contract (24.3.3.10.1) No Yes Receives contract rejection & opens negotiation with Retail Customer (24.3.3.10.2) Receives signed contract (24.3.3.10.3) Sends Enrollment Request to Distribution Company (24.3.3.11, 24.3.3.12 & 24.3.3.13) Distribution Company receives Enrollment Request (24.3.3.11, 24.3.3.12 & 24.3.3.13) Negotiation Successful? (24.3.3.10.2, 24.3.3.10.2.1 & 24.3.3.10.2.2) No Yes No further action (24.3.3.10.2.1) 9

6. REQ.24.4.1 Enrollment in Demand Response Programs Process Flow Engineering Firm Retail Customer Demand Response Service Provider (DRSP) Distribution Company 6 811 Retail Customer account confirmed? (24.3.3.15 & 24.3.3.17) No Yes 9 No Distribution Company enrolls Retail Customer (24.3.3.15) Distribution Company sends Enrollment Rejection (24.3.3.16, 24.3.3.17 & 24.3.3.18) Distribution Company sends Enrollment Confirmation (24.3.3.15 & 24.3.3.19) 10 Retail Customer already client of another DRSP? (24.3.3.14 & 24.3.3.16) DRSP receives Enrollment Confirmation, updates is information system, and notifies Retail Customer (24.3.3.20) Retail Customer receives Enrollment Confirmation & begins preparation to comply with its contract (24.3.3.20 & 24.3.3.21)

7. REQ.24.4.1 Enrollment in Demand Response Programs Process Flow Engineering Firm Retail Customer Demand Response Service Provider (DRSP) Distribution Company 7 11 Engineering firm requests payment for in-depth assessment (24.3.4.1 & 24.3.4.1.1) DRSP receives request for payment from engineering firm (24.3.4.1 & 24.3.4.1.1) 10 DRSP receives Enrollment Rejection and notifies Retail Customer that unable to help (24.3.3.22) Retail Customer receives notification (24.3.3.22) Yes No Engineering Firms request validated? (24.3.4.2, 24.3.4.3 & 24.3.4.4) DRSP sends rejection notice to the engineering firm (24.3.4.3) Engineering firm receives rejection notice & re- evaluates (24.3.4.3 & 24.3.4.7) Yes No Corrective action determined? (24.3.4.7 & 24.3.4.7.1) No further action 12 16

8. Request for payment still valid? (24.3.4.6, 24.3.4.6.1 & 24.3.4.6.2) Distribution Company is responsible for payment? (24.3.4.4, 24.3.4.4.1 & 24.3.4.4.2) REQ.24.4.1 Enrollment in Demand Response Programs Process Flow Engineering Firm Retail Customer Demand Response Service Provider (DRSP) Distribution Company 8 12 Receives request for payment & evaluates request (24.3.4.4.1) Is request valid? (24.3.4.5, 24.3.4.5.1 & 24.3.4.5.2) Sends payment rejection to DRSP (24.3.4.5.2) No Yes Receives payment rejection & re-evaluates the request for payment (24.3.4.6) Negotiations successful? (24.3.4.6.1, 24.3.4.6.1.1 & 24.3.4.6.1.2) DRSP initiates dispute resolution ( 24.3.4.6.1.2) No Yes No DRSP sends request for payment to Distribution Company (24.3.4.4.1 & 24.3.4.6.1.1) DRSP authorizes payment & sends to Engineering Firm (24.3.4.4.2 & 24.3.4.6.1.1) Engineering Firm receives payment (24.3.4.4.2) 13 NoYes 14 1516

9. REQ.24.4.1 Enrollment in Demand Response Programs Process Flow Engineering Firm Retail Customer Demand Response Service Provider (DRSP) Distribution Company 9 Distribution Company sends payment to DRSP (24.3.4.5.1) DRSP receives payment & forwards to engineering firm (24.3.4.5.1 & 24.3.4.5.1.1) Engineering firm receives payment (24.3.4.5.1.1) 13 Distribution Company authorizes payment (24.3.4.5.1) 14 DRSP sends rejection notice to engineering firm (24.3.4.6.2) Receives rejection notice, re-evaluates & determines corrective measures (24.3.4.7) Engineering firm sends revised request for payment to DRSP (24.3.4.7.1) 15