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1 RXQ. 10.4.3 Customer Drop Submitted by Distribution Company Process Flow Diagram Customer Supplier Distribution Company 2 1 sends Drop Request to Supplier.

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Presentation on theme: "1 RXQ. 10.4.3 Customer Drop Submitted by Distribution Company Process Flow Diagram Customer Supplier Distribution Company 2 1 sends Drop Request to Supplier."— Presentation transcript:

1 1 RXQ. 10.4.3 Customer Drop Submitted by Distribution Company Process Flow Diagram Customer Supplier Distribution Company 2 1 sends Drop Request to Supplier Supplier receives Drop Request Supplier sends Drop Rejection to Distribution Company (??) (??) (??) Account identity confirmed (??) No Yes Distribution Company receives Drop Rejection Distribution Company receives Drop Confirmation Supplier required to send Drop Confirmation to Distribution Company Supplier sends Drop Confirmation to Distribution Company No Yes Document 07-2A

2 2 Customer Distribution Company Customer receives Drop confirmation letter(s) Distribution Company sends Drop confirmation letter to Customer (??) Distribution Company required to send Drop confirmation letter to Customer (??) No further action required No Yes Customer wants to cancel Drop No further action required No Drop requested by Customer (??) No further action required Yes No 3 Yes Supplier required to send Drop confirmation letter to Customer (??) No further action required Supplier sends Drop confirmation letter to Customer (??) No Yes 1 2 RXQ. 10.4.3 Customer Drop Submitted by Distribution Company Process Flow Diagram Document 07-2A

3 3 Customer Supplier Distribution Company 3 Customer contacts Distribution Company to cancel Drop RXQ. 10.4.3 Customer Drop Submitted by Distribution Company Process Flow Diagram Document 07-2A Distribution Company processes Customers request to cancel Drop and sends Reinstatement Request to Supplier Pending Enrollment with new Supplier Supplier receives Reinstatement Request Distribution Company receives Reinstatement Confirmation Supplier required to send Reinstatement Confirmation to Distribution Company Supplier sends Reinstatement Confirmation to Distribution Company Yes No further action required No No further action required No 4

4 4 Distribution Company sends Drop Request to pending Supplier 4 Supplier receives Drop Request Supplier sends Drop Rejection to Distribution Company (??) (??) (??) Account identity confirmed (??) No Yes Distribution Company receives Drop Rejection Distribution Company receives Drop Confirmation Supplier required to send Drop Confirmation to Distribution Company Supplier sends Drop Confirmation to Distribution Company No Yes No further action required RXQ. 10.4.3 Customer Drop Submitted by Distribution Company Process Flow Diagram Document 07-2A

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