1. RXQ.3.4.1 Dual Billing Process Flow
Document # 09-1E
Customer receives
bill for energy
Charges
( )
Customer pays
supplier
for energy
Charges
( )
Customer pays Distribution Company for distribution charges
( )
Customer receives bill for distribution charges
( )
Customer
Supplier
prepares and
renders bill
for energy
( )
Supplier
Supplier receives
and processes
Customer payment
( )
Distribution
Company receives
and processes
Customer payment
( )
Distribution
Company prepares
and renders bill
for distribution charges
( )
Distribution Company
sends usage data
to Supplier
( )
Distribution
Company
Distribution
Company reads
meter(s)
( )

2. RXQ.3.4.1 Dual Billing Process Flow
Meter Usage Cancellation and Restatement Process
Document # 09-1E
MBPs are needed to cover cancellation and billing
Customer receives
restated Distribution Company charges
( )
Customer receives
restated Supplier charges
( )
Customer
Supplier calculates
restated charges
( )
Supplier receives cancellation notice
( )
Supplier
Supplier receives restated usage
( )
Distribution Company sends
cancellation notice to Supplier
( )
Distribution Company sends
restated usage
to Supplier
( )
Distribution Company determines that
initial usage was incorrect
( )
Distribution Company calculates
restated charges and sends to Customer
( )
Distribution Company determines restated usage
( )
Distribution
Company

3. transaction(s) for next bill
RXQ Consolidated Billing - Bill Ready Process Flow
Document # 09-1E
Customer
Billing Party
receives usage
Data
( )
Billing Party
calculates its
Charges
( ) 1
Process NBP
transactions
( )
File properly
formatted
( , & )
Yes
Account is
billable
( & )
Billing Party 2
Yes
Billing Party
receives Non-
Charges
( ) No No
Send
acknowledge-ment
( )
Sends rejection
notification
( & )
Send rejection
notification
( & )
Distribution Company
sends usage
( )
Reject Received
( & )
Rejection
Received
( & )
Acknowledgement
Received
( )
Non-Billing Party
calculates its
charges and
sends them to
Billing Party
( )
Non-Billing Party
Non-Billing
Party receives
usage data
( )
Time to
fix &
Re-submit
( )
Hold
transaction(s) for next bill
( )
Yes No No
Time to
fix & re-submit
( )
Yes

4. RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow
Document # 09-1E
Customer receives
Bill
( & )
Customer
Billing Party
prepares & renders
bill with all available
charges
( ) 1
Delay
caused by Billing
Party
( & )
Billing Party
performs cancel
and rebill (unless
other action
specified in BSA)
( )
Yes
Transactions
held from prior periods
( )
Yes No
Billing Party 2
Hold for next bill
as specified in BSA
( )
NBP charges
in time for bill
( & ) No
Hold
transaction for
next bill
( )
Yes No
Send rejection
notification
( )
NBP resends
for next bill
( )
Non-Billing Party

5. RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow
Document # 09-1E
Meter Usage Cancellation and Rebilling Process
Customer
Billing Party
receives
restated
usage data
( )
Billing Party
calculates its
charges
( ) 1
File properly formatted
( ,4 & ) 2
Yes
Billing Party No
Billing Party
Receives cancellation notification
( )
Billing Party receives Non-Billing Party charges
( )
Send rejection
notification
( & )
Send acknowledgement ( )
Distribution Company
determines initial usage
was incorrect; sends
cancel usage notice
and restated usage
( ) -
Receive
Rejection
( & )
Ackowledge-
ment received
( )
Non-Billing Party
sends cancellation notification to the Billing Party
( )
Non-Billing Party
calculates its
charges and
sends them to
Billing Party
( & )
Time to
fix &
re-submit
( )
Non-Billing Party
Non-Billing
Party receives
restated
usage data
( ) 3
Non-Billing Party
cancels its charges
( )
Yes
Hold transaction(s)
for next bill
( ) No - - 4

6. RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow
Document # 09-1E
Meter Usage Cancellation and Rebilling Process
Customer
Customer receives
bill
( & )
Billing Party
prepares & renders
bill with all available
cancellations and charges
( )
Billing Party
performs cancel
and rebill (unless
other action
specified in BSA)
( ) 1
Delay
caused by Billing
Party
( & )
Yes
Process Non-Billing Party
transactions
( ) 2
Yes No
Hold for next bill
as specified in BSA
( )
Non-Billing Party
charges in time for Bill
( & ) No
Yes
Billing Party
Account is billable
( & )
Yes No
Hold
transaction for
next bill
( ) No
Send rejection
notification
( )
Send rejection
notification
( & )
Rejection
received
( & )
Time to fix &
re-submit
( )
Yes
Non-Billing Party resends
for next bill
( )
Non-Billing Party 3 No - 4

7. RXQ.3.4.3 Consolidated Billing - Rate Ready Process Flow
Document # 09-1E
Customer
Customer receives Consolidated Bill
( )
Billing Party calculates Billing Party charges
( )
Billing Party prepares and renders Consolidated Bill
( )
Input
Rate Codes
Billing Party receives usage data
( )
and prices in
Billing Party calculates Non-Billing Party charges using effective Rate Codes
( )
Billing Party
billing system (
& )
Billing Party sends notice of Non-Billing Party charges
( )
Distribrution Company
sends usage data
( )
Non-Billing Party receives billing data
( )
Provides information to establish Rate Codes and prices
( & )
Non-Billing Party

8. RXQ.3.4.3 Consolidated Billing - Rate Ready Process Flow
Meter Usage Cancellation and Rebilling Process
Document # 09-1E
Customer receives Consolidated Bill
( )
Customer
Billing Party cancels original Billing Party usage and charges
( )
Billing Party calculates Billing Party charges using restated usage
( )
Billing Party prepares and renders Consolidated Bill
( )
Billing Party cancels original Non-Billing Party usage and charges
( )
Billing Party calculates Non-Billing Party charges using restated usage with effective Rate Codes
( )
Billing Party receives restated usage data
( )
Billing Party
Billing Party sends notice of cancelled usage and charges to the Non-Billing Party
( )
Billing Party sends notice of restated usage and charges to the Non-Billing Party
( )
Distribution Company
determines that initial usage was incorrect; sends
cancel usage notice
and restated usage
( )
Non-Billing Party receives notice of cancelled usage and charges
( )
Non-Billing Party receives notice of restated usages and charges
( )
Non-Billing Party restates Customer account receivable
( )
Non-Billing Party

9. RXQ.3.4.4 Single Retail Supplier Billing Process Flow
Document # 09-1E
Customer Receives Bill
Customer
(Energy& Distribution
charges)
Does monthly
Accept ?
usage match
Supplier
Receives
invoice?
Receives
(Y)
Distribution
(Y)
Calculate Supplier
charges (including Dist.
Usage
(N)
Invoice
(N)
Co related charges),
Send Usage
produces and sends
Send Usage
Rejection
Customer bill
Rejection
Notice
Notice
(Y)
Receive/Send
Receives
Registration
(N)
Usage Rejection
Agent
Usage
Accept ?
Notice
Receive
Meter Reading
Rejection Notice
Reading Entity
Meter
Entity Send/
Resend Usage
Info.
Correct Usage
Send/Resend
Invoice
Distribution
Co *
Calculate Dist.
Receives
charges and/or
Usage
adjustments
Receive
rejection notice
Dashed line denotes process if model includes
a Central Registration Agent who also
performs market settlement

10. RXQ.3.4.5 Consolidated Billing –
Payment Processing Assumption of Receivables Process Flow
Document # 09-1E
Customer disputes
Non-Billing Party charges
( & )
No further action required by Billing Party or Non-Billing Party
Customer receives bill
( ) No
Customer
Yes 1
Yes
Billing Party receives notification of Customer dispute
( & )
Funds remitted to Non-Billing Party
( ) No
Billing Party withholds remittance of disputed charges to the Non-Billing Party
( )
Billing Party
Billing Party sends remittance notification to the Non-Billing Party
( )
Billing Party remits funds to the Non-Billing Party’s financial institution
( & )
Billing Party renders bill
( ) 2
Conversion
to Dual Billing allowed for delinquent accounts by BSA
( ) 4
Yes No
No further action
Non-Billing Party restates Customer account receivable
( )
Non-Billing Party receives remittance notification
( )
Non-Billing Party receives remitted funds
( & ) 3
Non-Billing Party

11. RXQ.3.4.5 Consolidated Billing –
Payment Processing Assumption of Receivables Process Flow
Document # 09-1E
Customer
Billing Party sends a remittance reversal notification to the Non-Billing Party
( )
Billing Party reduces next remittance by the amount of any disputed charges
( ) 1
Billing Party sends notice of account(s) converted to either Dual Billing or regulated service to the Non-Billing Party
( ) 5
Billing Party 2 No
No further action No
Notify Non-Billing Party of delinquencies
( )
Billing Party sends non -UET notification of delinquencies to
Non-Billing Party
( ) 6 4
Delinquent accounts exist
( )
Yes
Yes 3
Non-Billing Party receives remittance reversal notification
( )
Non-Billing Party
receives non-UET notification of delinquencies
( )
Non-Billing Party

12. RXQ.3.4.5 Consolidated Billing –
Payment Processing Assumption of Receivables Process Flow
Document # 09-1E
MBPs need to be modified for the reversal process
Are MBPs need to cover cancel/rebill
Customer(s) receive notification of account(s) converted to either Dual Billing
or regulated service
( )
Customer
Billing Party sends notification of account(s) converted to
either Dual Billing or regulated service to Customer(s)
( ) 5
Billing Party
Notify Customer (s)
of account(s) converted to either Dual Billing or regulated service
( ) 6
No further action
Non-Billing Party receives notice of account(s)
converted to either Dual Billing
or regulated service
( )
Non-Billing Party

13. RXQ. 3.4.6 Consolidated Billing
Payment Processing-Pay As You Get Paid Process Flow
Document # 09-1E
Customer
Customer makes payment
( )
Billing Party maintains account balances for the Non-Billing Party
( )
Yes
Billing Party receives payment
( )
Payment subsequently adjusted
( ) No
No further action required
Payment posted in accordance with payment posting order
( & )
Billing Party sends remittance notification to the Non-Billing Party
( )
Billing Party remits funds to the Non-Billing Party’s financial institution
( )
Yes
Billing Party
Billing Party sends remittance adjustment notification to the Non-Billing Party
( )
Billing Party reduces next remittance by the amount of any adjusted payments
( )
MBP needed for Non-Billing Party restates customer accounts receivable
Non-Billing Party
Non-Billing Party receives remittance notification
( )
Non-Billing Party receives notification
( )
Non-Billing Party’s financial institution receives payment
( )

14. Single Retail Supplier Billing –
Remittance from Supplier and Payment from Financial Institution
Document # 09-1E
Customer
Send
payment
Supplier
Send Remittance
authorization
Detail
Registration
Central
Agent
Receives
Receive
Funds
Distribution
Co *
Remittance Detail
Deposited
Information
Receives
Payment
Sends
Payment
Supplier
Bank
Authorization
Authorization
only
Receives
Distribution
Co Bank
Payment
Deposits funds
Authorization