2. NIIFs Report to the NANC on Issue #0173, Toll Free Record Application Performance Guidelines by David H. Bench, NIIF Moderator

3. Accepted at NOC #23 - May 8, 2000 Description of Issue- ~Acceptance Date~

4. Description of Issue- There are currently no established industry guidelines for measuring the overall performance for the updating and flow of toll free records from the RESPORG through the SMS/800 Database (DB) to the SCP DB back through the SCP DB through the SMS 800 DB to the RESPORG. ~Issue Statement~

5. Description of Issue- There are no unified benchmark documents, no end-to-end system demonstrated measurements to ensure quality, and no documented Level of Service Agreements by which to monitor end-to- end system performance. System congestion has increased with the advent of new codes, increases in NPA Splits, system functionality changes, record complexity, and the number of partitions within the SMS/800 database. ~Issue Statement~ (contd)

6. Description of Issue- The NIIF should establish end to end performance measurement guidelines for toll free record flow from the RESPORG to the SMS/800 DB and to the SCP. ~Suggested Resolution~

7. Description of Issue- The OBF/SNAC Task Force has requested assistance from the NIIF in establishing guidelines. The NIIF will develop performance guidelines in cooperation with the SNAC Task Force and should provide an overall interconnection template for timely downloads and load management of toll free records through the system. Other items to be considered include parameters for maintenance windows, redundancy and downtime. The SNAC has already indicated in recent correspondence to the FCC that positive steps are needed, such as new system measurements and interconnection arrangements to partially address the problem. ~Suggested Resolution~

8. Meetings/Calls Held August 28, 2000 Conference Call September 12, 2000 Conference Call September 25-26, 2000 Interim Meeting October 16-17, 2000 NOC #25 Meeting October 27, 2000 Conference Call November 3, 2000 Conference Call November 17, 2000 Netconference

9. Milestones Reached SMS/800 Architecture Overview Presentation to NIIF-NOC Document Outline Developed Contributions to Draft Document Began Review of Draft Document

10. Future Calls/Meetings NOC #26 - December 13-14, 2000

11. Path Forward December 4, 2000 Netconference December 13-14, 2000 NOC #26 Meeting December 21, 2000 Netconference Initial Closure of Issue Targeted On or Before January 1, 2001