1. 1 NANP Billing & Collection Agent Deliverable Evaluation Matrix Evaluation Period - July 2005 thru December 2006 Presented by the Billing & Collection Working Group

2. Satisfaction RatingExpectationsNumeric Rating EXCEEDED (5) Exceeded performance requirement(s) o Provided excellence above performance requirements and exceeded expectations o Performance was well above requirements o Decisions and recommendations exceeded requirements and expectations 5 MORE THAN MET (4) Met and often went beyond performance requirement(s) o Provided more than what was required to be successful o Performance was more than competent and reliable o Decisions and recommendations usually exceeded requirements and expectations 4 MET (3) Met performance requirement(s) o Met requirements in order to be considered successful o Performance was competent and reliable o Decisions and recommendations were within requirements and expectations 3 SOMETIMES MET (2) Sometimes met performance requirement (s) o Was inconsistent in meeting performance requirements o Performance was sometimes competent and reliable o Decisions and recommendations were sometimes within requirements 2 NOT MET (1) Did not meet performance requirement(s) o Administrative tasks and objectives were not within requirements in order to be considered successful o Performance was unreliable and commitments were not met o Decisions and recommendations were in 1 N/A (0) o Did not observe activity or does not apply to service provider/regulator 0 NANP Billing & Collection Agent Deliverable Evaluation Matrix Evaluation Rating Legend 2

3. Category Evaluation Rating Q1 JUL - SEP 2005 Evaluation Rating Q2 OCT - DEC 2005 Evaluation Rating Q3 JAN - MAR 2006 Evaluation Rating Q4 APR - JUN 2006 Evaluation Rating Q5 JUL - SEP 2006 Evaluation Rating Q6 OCT - DEC 2006 Evaluation Rating Overall To Date NANC Report4.0 3.0 3.3 o B&C WG4.0 3.0 3.3 o NANC4.0 3.0 3.3 FCC Reports3.0 o Cash Bal (SSF-24) Mthly3.0 o Financial – Monthly3.0 o Statement of Fund Performance (Qtrly) 3.0 o Report on Receivables (Qtrly)3.0 Customer Service3.23.0 3.83.0 o Distributing Invoices3.0 o Processing Payments3.0 o Late/Absent Payments3.0 o FCC Red Light Notices4.03.0 3.2 o Complaints3.0 Processes3.0 o Audit Participation0.0 o Communications Improvement3.0 o Staffing Changes3.0 o Contract Renewal0.0 Clean-Up of Receivables3.0 o Accounts Receivable3.0 Contribution Factor3.0 4.0 3.0 3.3 o B&C WG Review3.0 4.0 3.0 3.3 o NANC Review3.0 4.0 3.0 3.3 o FCC Filing3.0 4.0 3.0 3.3 Other3.0 o One-time Items3.0 o Other Achievements3.0 Overall3.23.1 3.03.1 NANP Billing & Collection Agent Evaluation Results Evaluation Period - July 2005 thru December 2006 3

4. NANP Billing & Collection Agent Evaluation Results Comments Evaluation Period - July 2005 thru December 2006 Where the rating is above or below a MET, comments are provided to indicate cause. Evaluation period July thru September 2005 Category B&C WG Report accentuates anomalies and/or unusual items so easily recognized. Rating MORE THAN MET Comment Vendor was available and responsive to the new Billing & Collection WG. Evaluation period July thru September 2005 Category NANC Report accentuates anomalies and/or unusual items so easily recognized. Rating MORE THAN MET Comment Vendor was available and responsive to the new Billing & Collection WG. Evaluation period July thru September 2005 Category Customer Service – FCC Red Light Notices Record review to confirm SP default prior to notifying FCC. Rating MORE THEN MET Very responsive with a very short time frame.

5. NANP Billing & Collection Agent Evaluation Results Comments continued Evaluation Period - July 2005 thru December 2006 Where the rating is above or below a MET, comments are provided to indicate cause. Evaluation period October thru December 2005 Category B&C WG Report accentuates anomalies and/or unusual items so easily recognized. Rating MORE THAN MET Comment Vendor was available and responsive to the new Billing & Collection WG. Evaluation period October thru December 2005 Category NANC Report accentuates anomalies and/or unusual items so easily recognized. Rating MORE THAN MET Comment Vendor was available and responsive to the new Billing & Collection WG.

6. NANP Billing & Collection Agent Evaluation Results Comments continued Evaluation Period - July 2005 thru December 2006 Where the rating is above or below a MET, comments are provided to indicate cause. Evaluation period January thru March 2006 Category Contribution Factor – B&C WG Review Scenarios provided at least 4 weeks in advance of NANC meeting. Rating MORE THAN MET Comment Preliminary options were provided timely and understandable manner. Evaluation period January thru March 2006 Category Contribution Factor – NANC Review Final recommendation sent at least 1 week prior to NANC meeting. Rating MORE THAN MET Comment Preliminary options were provided in a timely and understandable manner at a higher level. Evaluation period January thru March 2006 Category Contribution Factor – FCC Filing Sent to B&C WG for review at least 1 week prior to filing due-date. Rating MORE THEN MET Preliminary options were provided in a timely and understandable manner at a higher level.

7. NANP Billing & Collection Agent Evaluation Results Comments continued Evaluation Period - July 2005 thru December 2006 Where the rating is above or below a MET, comments are provided to indicate cause. Evaluation period April thru June 2006 Category Contribution Factor – B&C WG Review Scenarios provided at least 4 weeks in advance of NANC meeting. Rating MORE THAN MET Comment Preliminary options were provided timely and understandable manner. Evaluation period April thru June 2006 Category Contribution Factor – NANC Review Final recommendation sent at least 1 week prior to NANC meeting. Rating MORE THAN MET Comment Preliminary options were provided in a timely and understandable manner at a higher level. Evaluation period April thru June 2006 Category Contribution Factor – FCC Filing Sent to B&C WG for review at least 1 week prior to filing due-date. Rating MORE THEN MET Preliminary options were provided in a timely and understandable manner at a higher level.

8. EXCEEDED (5) MORE THAN MET (4) MET (3) SOMETIMES MET (2) NOT MET (1) NANP Billing & Collection Agent Evaluation Results Evaluation Period - July 2005 thru December 2006 8