1. Yale University Library Remote Service Improvement: Services for Researchers in East Asia Ellen H. Hammond Yale East Asia Library CEAL Committee on Public Services Chicago March 25, 2009

2. Yale University Library (Old) Goal: Resources and services at point of need (the home campus)

3. Yale University Library Collections & Services at Point of Need: A Successful Track Record Local collections Inter-library loan: regional, national, and international sources Document delivery: print and digital Travel grants for U.S. researchers E-resources

4. Yale University Library

5. Ubiquity of Foreign Travel: Why? Internationalization of the U.S. university Innovation in study abroad Unmet needs in East Asian studies programs Unmet needs in East Asian collections The digital paradox

6. Yale University Library Ubiquity of Foreign Travel: Response of CEAL Librarians JEAL Articles Creation of personal networks in East Asian libraries Know Before You Go (CEAL 2004 Committee on Public Services)

7. Yale University Library

8. Thinking about Remote Services International students from the perspective of the sending library Gap in the literature: coverage of only incoming international students Vassar University in the Soviet Union: Moscow-Poughkeepsie: Report on a Twinning Libraries Experiment Sinitsyna & Hill, IFLA Journal v.23(3), 1997.

9. Yale University Library Precedents Library Twinning Guidelines published by Unesco (1994) Sister Libraries ALA Beyond the sibling relationship…

10. Yale University Library Remote Services for East Asia-based users: beta testing at Yale Support in Korea: leveraging University exchanges Innovations in China: conundrums A Program for Japan: the MOU (Memorandum of Understanding)

11. Yale University Library Networking with Korean university libraries Context: Yale official exchanges with Seoul National University (SNU) and Yonsei University. Korean university libraries prepared for international guests (e.g. SNU Office of International Affairs) East Asia Library Visiting Librarians program mirrors university-level exchange (SNU Librarians 2006, 2009- 10; Yonsei Librarian 2007-08)

12. Yale University Library An infrastructure for library resources in Beijing Context: Peking University-Yale University Joint Undergraduate Program (2006) Not your traditional study abroad Faculty teaching across the spectrum of the disciplines (not just China-related content) PKU undergraduates selected to participate PKU and Yale students share dorm space

13. Yale University Library An infrastructure for library resources in Beijing (2) Issues: VPN: access to library digital resources problematic Yale proprietary resources: lack of access for all Print books for class use: the problem of recalls Expertise in non-East Asian studies fields

14. Yale University Library An infrastructure for library resources in Beijing (3) Solutions(?): Personal Librarians in Beijing Yale University Library group to study remote access problems E-reserves Circulation trouble-shooting Continued liaison with PKU Library

15. Yale University Library Formal exchanges with Japanese university libraries Context: Yale University exchanges with the University of Tokyo and Waseda University. Summer School at University of Tokyo (2007) Pilot Program for Reciprocal Library Privileges (2008) Official Agreement on Access (2009-2014)

16. Yale University Library Formal exchanges with Japanese university libraries (2) Terms of the Agreement: Access: library premises, reference services, copy services Circulation: borrowing privileges (based on inter-library loan conventions) Terms: free of charge (except copying: at cost), no minimum or maximum period of use

17. Yale University Library Formal exchanges with Japanese university libraries (3) Thoughts: Continuing importance of library as place in a Library verson 2.0 world Making possible physical access to library facilities in East Asia is especially important when public and academic library access is restrictive Using personal connections to facilitate access to libraries overseas has limitations Such exchanges could be mediated by consortia in the future to expand access

18. Yale University Library Implications of international library networks for collection development Principle of one copy in the United States? Expensive resources: here or there? Collection digitization & preservation: where? Licensing electronic resources: definition of affiliation Security and e-resources: limits of exchanges when access determined by network identification Classes overseas: limits of print collections over there

19. Yale University Library Implications of international library networks for public services Moving beyond informal networking to official library exchange Representing the needs of remote users within the library system (circulation, electronic reserves, electronic licensing, technical staff) Orientation and instruction (in the classroom and on the web page)

20. Yale University Library Conclusions Solutions will depend on librarians continuously placing their users in a global context. Remote services are the new norm. The need for such services must become an assumption when planning for Library version 2.0.