1. Disaster Planning in Legal Services Disaster Planning in Legal Services June 15, 2007 www.lsntap.org

2. Presenters Kristy Boyer, Legal Aid Foundation of Metropolitan Chicago Kristy Boyer, Legal Aid Foundation of Metropolitan Chicago William Guyton, Legal Services of Alabama William Guyton, Legal Services of Alabama

3. Goal of Session Give you an overview of what you need to start Give you an overview of what you need to start Point you to resources of value Point you to resources of value Get real-life examples and lessons learned from an urban and rural program Get real-life examples and lessons learned from an urban and rural program

4. Overview of Session Review the Fundamentals Review the Fundamentals Lessons Learned Lessons Learned Q & A: Where are You in Disaster Planning? Q & A: Where are You in Disaster Planning?

5. Fundamentals Kristy Boyer

6. What are Fundamentals? Knowing Important Terms Knowing Important Terms A Bit on Gathering the Troops A Bit on Gathering the Troops Review 8 Phases of Planning Review 8 Phases of Planning

7. Important Terms Disaster Recovery Disaster Recovery Organizational Continuity Organizational Continuity Risk Analysis Risk Analysis Organizational Impact Analysis (BIA / OIA) Organizational Impact Analysis (BIA / OIA) Recovery Time Objectives Recovery Time Objectives Recovery Point Objectives Recovery Point Objectives Work Area Recovery Work Area Recovery

8. Gathering the Troops Disaster Recovery Committee Disaster Recovery Committee Consider getting a diverse group: executive, administrative, technical, accounting, and union representatives Consider getting a diverse group: executive, administrative, technical, accounting, and union representatives Consider Branch office disaster committees Consider Branch office disaster committees Getting Buy-In Getting Buy-In

9. Start Planning: The 8 Phases Risk Assessment Risk Assessment Business / Organizational Impact Analysis Business / Organizational Impact Analysis Developing Recovery Strategies Developing Recovery Strategies Develop Recovery Plans Develop Recovery Plans Implement Recovery Organization Structure Implement Recovery Organization Structure Conduct Education & Exercises for Employees Conduct Education & Exercises for Employees Test, Test, Test Test, Test, Test Incorporate Changes and Keep Current Incorporate Changes and Keep Current

10. 1.Risk Assessment: Evaluate what is likely to occur Internal Disasters Internal Disasters System Failures or Outages System Failures or Outages Medical Emergencies Medical Emergencies Workplace Violence Workplace Violence External Disasters External Disasters Environmental: Environmental: Earthquake, Tornado, Fire, Flood Earthquake, Tornado, Fire, Flood Non Environmental: Non Environmental: Civil unrest, Terrorism, Bomb threat, Hazardous material incident, Utilities disruption Civil unrest, Terrorism, Bomb threat, Hazardous material incident, Utilities disruption

11. 2. Organizational Impact Analysis Finding out what actually happens in your organization every day. Finding out what actually happens in your organization every day. Determining your organizations tolerance for loss of common functions Determining your organizations tolerance for loss of common functions Determining Recovery Time and Point Objectives Determining Recovery Time and Point Objectives Gathering important documentation (Accounting, Human Resources, Technology, Inventory) Gathering important documentation (Accounting, Human Resources, Technology, Inventory)

12. 3. Determining Disaster What constitutes a disaster in your organization? What constitutes a disaster in your organization? How will a disaster be declared? How will a disaster be declared? How will your organization respond? How will your organization respond? Make a general plan for disasters and then add on for specific ones Make a general plan for disasters and then add on for specific ones Avoid overthink! Avoid overthink!

13. 4. Developing Recovery Strategies Work Area Recovery Work Area Recovery Technology Strategies Technology Strategies

14. 5. Organizational Continuity Figure out how to serve your clients post disaster (what are expectations of serving clients post disaster?) Figure out how to serve your clients post disaster (what are expectations of serving clients post disaster?) Dealing with media Dealing with media Partnering with other organizations Partnering with other organizations

15. 6. Most Important Parts of Disaster Planning Implementation of strategies Implementation of strategies Educating staff about plan Educating staff about plan Testing and updating your policy Testing and updating your policy

16. Part 2: Lessons Learned Kristy Boyer William Guyton

17. Questions How did you get buy-in to start planning? How did you get buy-in to start planning? What are the three things youve learned from your experience of disaster planning for technology? What are the three things youve learned from your experience of disaster planning for technology?

18. Questions What do you like best about your organizations planning process and your draft plan? What do you like best about your organizations planning process and your draft plan? What issues specific to technology are important for others to remember or consider? What issues specific to technology are important for others to remember or consider? What were the biggest challenges you faced in planning generally? What were the biggest challenges you faced in planning generally? What were the biggest challenges you faced with technology planning? What were the biggest challenges you faced with technology planning?

19. Where Is Your Program?

20. Questions for You Do you have a disaster plan committee? Do you have a disaster plan committee? What is prompting the planning? What is prompting the planning? Who is involved? Who is involved? What are the main issues you face in planning or readiness? What are the main issues you face in planning or readiness?