0. Melissa De Andres Workforce Development and Training Division
Customer Flow in the Workforce New York One-Stop System:
The Effective Use of Assessment
Melissa De Andres
Workforce Development and Training Division
Christopher Myers, Ph.D.
Division of Research and Statistics

1. Purpose Highlight current policy and procedures
One-Stop Assessment and Service Requirements
Initial Assessment
Comprehensive Assessment
NYATEP DRAFT

2. One-Stop Workforce Investment Assessment and Service Requirements
Initial Assessment
Job Search Ready Services
Self Services
Career Development Services
Career Exploration
Resume Preparation
Comprehensive Assessment
Identify “Barriers to Employment” (beyond skills development) which impede the customer’s ability to search for, accept, and/or retain employment.
Identify an “Employment / Occupation Goal” that is available in the local labor market.
Identify “Proficiency in the Occupational Knowledge, Skills and Abilities” associated with the Employment Goal.
Skills Assessment
Interviewing Skills
Technology Based Learning
Job Match Services
Self Serve
Interest Profiler
Work Importance Profiler JZ
Job Search Ready Services
Career Development Services
1. Address Barriers to Employment
Key
Service Categories
Services
Assessments
Assessment Tools
JobZone
Ability Profiler
2. Establish Employment Goal JZ
Skills Dev. & Training ETP/TBL
(service)
Skills Profiler JZ
3. Objective Skills Assessment
Metrix Learning JZ

3. One-Stop Workforce Investment Assessment and Service Requirements
Initial Assessment
Job Search Ready Services
Self Services
Career Development Services
Career Exploration
Resume Preparation
Comprehensive Assessment
Identify “Barriers to Employment” (beyond skills development) which impede the customer’s ability to search for, accept, and/or retain employment.
Identify an “Employment / Occupation Goal” that is available in the local labor market.
Identify “Proficiency in the Occupational Knowledge, Skills and Abilities” associated with the Employment Goal.
Skills Assessment
Interviewing Skills
Technology Based Learning
Job Match Services
Self Serve
Interest Profiler
Work Importance Profiler JZ
Job Search Ready Services
Career Development Services
1. Address Barriers to Employment
Key
Service Categories
Services
Assessments
Assessment Tools
JobZone
Ability Profiler
2. Establish Employment Goal JZ
Skills Dev. & Training ETP/TBL
(service)
Skills Profiler JZ
3. Objective Skills Assessment
Metrix Learning JZ

4. 1. One-Stop Service and Assessment Requirements
Services
Job Search Ready Services
Career Development Services
Job Match Services
Self-Service*
Assessments
Initial Assessment
Comprehensive Assessment
NYATEP DRAFT

5. 2. Initial Assessment Process
All One-Stop Customers
Except UI Work Search Exempt Claimants
Quickly identify service category
Job Search Ready Services
Career Development Services
Custom Tab – OSOS
NYATEP DRAFT

6. Attachment 2: Initial Assessment Process
Initial Assessment based on resume, job application, and/or barrier type information.
1. Does the customer have barriers to employment?
Customer has barriers to employment.
Career Development Services
Customer does not have barriers to employment.
2. Does the customer have an employment goal that is relevant to the local labor market?
Employment Goal is Not Relevant.
Career Development Services
Employment Goal is Relevant.
3. Are the customer’s occupational knowledge, skills and abilities proficient?
The customer’s occupational knowledge, skills and abilities are deficient.
Career Development Services
The customer’s occupational knowledge, skills and abilities are proficient.
Job Search Ready Services
Key
Initial Assessment
Service Categories

7. 2. Initial Assessment Process
Initial Assessment Criteria
Barriers to Employment and/or Employment Retention
Employment Goal
Relevant to the local labor market outlook
Occupational Knowledge, Skills and Abilities
NYATEP DRAFT

8. 2. Initial Assessment Process
UI Profile Score Criteria for Initial Assessment
Statistical model – predicts likelihood of exhausting UI benefits
Job Search Ready Services (1-30)
E.g., Resume Preparation, Interviewing Preparation
Career Development Services (70-100)
Comprehensive Assessment
Profile score not applicable to determine Job Search Ready or Career Development (31-69)
In-person Initial Assessment
NYATEP DRAFT

9. 3. Comprehensive Assessment
On-site
Face to face
In-depth and objective understanding of customer
NYATEP DRAFT

10. 3. Comprehensive Assessment
Tools
Barriers to Employment
Barriers to Employment Success Inventory (BESI)
Structured Interview
NYATEP DRAFT

11. 3. Comprehensive Assessment
Tools
Employment/Occupation Goal
Ability Profiler (JobZone)
Labor Market
NYSDOL Internet
Employment Prospects,
JobZone
Labor Market Analyst
NYATEP DRAFT

12. 3. Comprehensive Assessment
Tools
Proficiency in the Occupational Knowledge, Skills and Abilities
Skills Profiler and ETP list
Metrix Learning
NYATEP DRAFT

13. Thank you! Questions? Comments? Melissa De Andres
Chris Myers
NYATEP DRAFT