1. "The best general is the one who never fights."
Conflict Management
"The best general is the one who never fights."
--Sun Tzu, Chinese military strategist

2. Conflict Happens in all spheres of life At different levels
- Micro level
intra-personal
- Macro level
international

3. At different levels
- Micro level
intra-personal

4. At different levels
At different levels - Macro level
international

6. Conflict
Conflicts are often thought of as disagreements or problems at an interpersonal level. But these aren’t necessarily conflicts.
On the other hand, a problem exists when there is a divergence of opinion that does affect behavior, decisions or the ability to accomplish a task. If there is also a belief that the interests or goals of the parties involved cannot be achieved simultaneously, then the problem has become a conflict. The ability to differentiate these various possibilities is an important first step in developing a conflict resolution strategy

7. What is Conflict Conflict is defined by 2 things:
The issue or goal upon which the conflict is based and the relationship between the conflicting parties.

8. Types of Conflict Concern Goals Resources Power Ideology Norms
Relationships

9. Different views on conflict
Traditional View
Behavioral View
Interactionist View

10. Effects Of Conflicts Loss of Morale Missing of Deadlines
Reduced Productivity
High Employee Turnover

11. Effects Of Conflicts Distrust Increased stress Abusive behavior
Reduced collaboration

12. Why Conflict Is Not Addressed
managers and executives often fail to recognize what constitutes real conflict in their organizations
general discomfort in dealing with issues involving strong emotions, some managers won’t intervene unless situations go to extremes, or will ignore conflict (consciously or unconsciously) fearing that if they intervene, they assume responsibility for the resolution.

13. Why Conflict Is Not Addressed
Some employees fear that if they bring attention to conflict issues they will be labeled as hard to get along with or simply not "team players".
Most disputants who have not developed career related negotiation skills (such as sales or purchasing) have little ability to negotiate effectively.

14. Steps towards conflict resulition
Detect potential sources of
Discuss the effects of conflict on both the individual employee and the workplace environment
Identify techniques for reacting to conflict
Identify and apply communication skills that will aid in the resolution of workplace conflicts

15. “Education Is Better Than Persuation”

16. Conflict Resolution Management
Avoidance Mode
Resignation
Withdrawal
Diffusion
Appeasement

17. Conflict Resolution Management
Approach Mode
Confrontation
Compromise
Arbitration
Negotiation

18. Conflict Resolution Management
Contingency Approach
Power Play
Bargaining
Collaboration

19. Setting up of effective conflict mgt. Sys
A corporate policy
Documentation
Training
Monitoring, Evaluation, & Course correction

20. Setting up of effective conflict mgt. Sys
Conflict prevention is the first goal. is.
resolved as quickly as possible.
Conflicts are best addressed as directly
Conflicts should be dealt with at the most informal level
Arbitration and litigation are always options for resolving conflicts.
A conflict be resolved through informal dialogue between the parties or in mediation than having to resort to the more formal

21. Tips to Keep in mind Keep a reasonable perspective
Take the time to survey
Initiate negotiations.
Sense of humor-this can diffuse the tension that may inhibit a solution
Avoid "win-lose" outcomes. With most conflicts, there is no "right" or "wrong" answer. Use your creative brain to come up with alternative solutions.

22. Tips to Keep in mind Don't get defensive. See point directly above.
Remove your ego from conflict.
Don't maintain constant eye contact.
If things get out of control, become too heated, or are going nowhere, it might be a good idea to suggest that the issue be addressed at a later date

23. Message: 5
Date: Sat, 26 Oct :57: (PDT)
From: Ashish Bubna
Subject: Re: Conflict Management
Hi,
Hope this ppt will be useful..
Regards,
Ashish