1. Devised By Suresh Patel, Management Coach sureshbhaipatel@yahoo.com 1 Decision-Making Plot- 728/1, Jagrutipark, Sector 30, Gandhinagar 382 030. Tel: 079 31021048

2. Devised By Suresh Patel, Management Coach sureshbhaipatel@yahoo.com 2 Response to a Situation Put your head in the sand - ignore / avoid Act without thinking - do the first thing that comes to your mind Positively decide to do nothing Take action only after you have gathered information and given the matter some thought

3. Devised By Suresh Patel, Management Coach sureshbhaipatel@yahoo.com 3 Art of Decision-Making Asks for personal & interpersonal skills –Fact finding –Logical Thinking –Creativity –Analytical Ability –Sensitivity to others –Assertiveness

4. Devised By Suresh Patel, Management Coach sureshbhaipatel@yahoo.com 4 @ Decisions Making decisions Getting people to implement decisions Which is more tough?

5. Devised By Suresh Patel, Management Coach sureshbhaipatel@yahoo.com 5 Importance Well-being – and even survival- of an individual and of an organisation depend almost entirely on the quality of its Decision-Making process.

6. Devised By Suresh Patel, Management Coach sureshbhaipatel@yahoo.com 6 You = ? The decisions that you make. Your decisions are vital to your effectiveness. They will be reflected in your performance and the results you achieve.

7. Devised By Suresh Patel, Management Coach sureshbhaipatel@yahoo.com 7 Your Organisation = ? The decisions that you all make. Your decisions are vital to your organisations effectiveness. They will be reflected in organisations performance and the results.

8. Devised By Suresh Patel, Management Coach sureshbhaipatel@yahoo.com 8 Decision = ? The mean by which you move your work on, to achieve your tasks and goals. The choice The conclusion

9. Devised By Suresh Patel, Management Coach sureshbhaipatel@yahoo.com 9 Types of Decisions Operational Strategic Programmed Unprogrammed Routine Urgent Consultative Problematic

10. Devised By Suresh Patel, Management Coach sureshbhaipatel@yahoo.com 10 Styles of Decision-Making The authoritarian The democratic

11. Devised By Suresh Patel, Management Coach sureshbhaipatel@yahoo.com 11 Approach of Decision-Making Thinking Approach Intuitive Approach Systematic Approach

12. Devised By Suresh Patel, Management Coach sureshbhaipatel@yahoo.com 12 Thinking Approach Barriers to think –Emotional involvement –Closeness to the decisions (attachment) –Lack of time –Pressure from others

13. Devised By Suresh Patel, Management Coach sureshbhaipatel@yahoo.com 13 Intuitive Approach The hunches that tell us what is right?, even though we cant explain why? The gut feelings / instinct Left brain + Right brain (Reason) + (Intuition)

14. Devised By Suresh Patel, Management Coach sureshbhaipatel@yahoo.com 14 Systematic Approach 1.Setting Objectives 2.Collecting Information 3.Identifying alternatives / options 4.Evaluation 5.Selection 6.Implementing & Monitoring Change

15. Devised By Suresh Patel, Management Coach sureshbhaipatel@yahoo.com 15 1.Setting Objectives Overall objective - long-term achievement Immediate objective - immediate achievement

16. Devised By Suresh Patel, Management Coach sureshbhaipatel@yahoo.com 16 Overall objective It creates a challenge and provide a common direction It provides an opportunity to shape the future.

17. Devised By Suresh Patel, Management Coach sureshbhaipatel@yahoo.com 17 Overall objective of an Organisation What is the purpose of our organisation? What business are we in? Who are our customers? Who are our competitors? What resources do we have? What do we want to achieve in 1/3/5 years time?

18. Devised By Suresh Patel, Management Coach sureshbhaipatel@yahoo.com 18 Overall objective of a Team / Department How do we help the organisation to achieve its objectives? What job are we being paid to do? Who are our customers? What are our budgetary constraints? What do we want to achieve in 1 years time?

19. Devised By Suresh Patel, Management Coach sureshbhaipatel@yahoo.com 19 Overall objective of an Individual What is the purpose of my job? What contribution can I make to achieve teams objectives? How does my work differ from that of other people?

20. Devised By Suresh Patel, Management Coach sureshbhaipatel@yahoo.com 20 2.Collecting Information Relevant Appropriate details Accurate Complete Timely External Corporate Internal Income-expenditure

21. Devised By Suresh Patel, Management Coach sureshbhaipatel@yahoo.com 21 Ask questions for information Why? Who? What? When? Where? How?

22. Devised By Suresh Patel, Management Coach sureshbhaipatel@yahoo.com 22 The questions Why? did this decision / problem arise? do we need to find a solution? Who? is affected? should be involved in making decision? What? are the true facts surrounding this decision? When? did the problem arise? the decision must be made? Where? did the problem arise? what area is affected? How? can the relevant information be identified? can it be obtained?

23. Devised By Suresh Patel, Management Coach sureshbhaipatel@yahoo.com 23 Sources of information Human sources Written sources IT sources

24. Devised By Suresh Patel, Management Coach sureshbhaipatel@yahoo.com 24 3.Identifying alternatives / options When you are faced with a decision it is always tempting to select the most obvious option. But sometimes the best solution is not the one that stares you in face as you contemplate the issue. It is often the creative idea.

25. Devised By Suresh Patel, Management Coach sureshbhaipatel@yahoo.com 25 Creating options Never assume your list of options is exhaustive Test the constraints. Are they real? Use your imagination to create more. Check that you are not making unnecessary assumptions.

26. Devised By Suresh Patel, Management Coach sureshbhaipatel@yahoo.com 26 Creative thinking techniques Brain-storming Ideas writing Mind mapping Lateral thinking

27. Devised By Suresh Patel, Management Coach sureshbhaipatel@yahoo.com 27 Lateral thinking technique : 6 Thinker Hats WHITEData & Information REDFeelings, emotions & intuition BLACKCaution and critical judgment YELLOWOptimism and positive point of view GREENCreative efforts BLUEOrganising & controlling

28. Devised By Suresh Patel, Management Coach sureshbhaipatel@yahoo.com 28 4.Evaluation Evaluate options on the basis of: Feasibility Acceptability Risk

29. Devised By Suresh Patel, Management Coach sureshbhaipatel@yahoo.com 29 Personal Attributes…….Play Experiences & intelligence Values & beliefs Personality & interests Aspirations & expectations

30. Devised By Suresh Patel, Management Coach sureshbhaipatel@yahoo.com 30 5.Selection Pros & Cons Consensus Voting Clustering negotiation

31. Devised By Suresh Patel, Management Coach sureshbhaipatel@yahoo.com 31 Ask yourself finally……. Am I happy and confident @ this decision? Will it be acceptable to all concerned? If not, how am I going to pursue? Is it ok to set this as a precedent for future decisions? Did I give full consideration to all options? Did I think @ consequences of this decision?

32. Devised By Suresh Patel, Management Coach sureshbhaipatel@yahoo.com 32 6.Implementing & Monitoring Change Implement decision Check whether things are working as you anticipated Admit the mistakes, if any Learn

33. Devised By Suresh Patel, Management Coach sureshbhaipatel@yahoo.com 33 Summary ….. 1.Identify your overall objectives and keep them firmly in your mind. 2.Be clear about the purpose of the decision 3.Adopt the habit of thinking hard 4.Do not be afraid to use your intuition 5.Be prepared to spend time on collecting high quality information

34. Devised By Suresh Patel, Management Coach sureshbhaipatel@yahoo.com 34 Summary ….. 6.Give yourself time to work on a problem 7.Be able to differentiate between urgent decisions and important ones. 8.Involve as many people as necessary and use their expertise. 9.List and evaluate your options 10.Talk to your colleagues, friends and family @ your problems.

35. Devised By Suresh Patel, Management Coach sureshbhaipatel@yahoo.com 35 Summary ….. 11.Use all the resources available 12.Use your imagination – and that of others too – to come up with new ideas 13.Learn from your mistakes by monitoring the outcome of your decisions 14.Make decisions as often as possible – practice makes a man perfect !

36. Devised By Suresh Patel, Management Coach sureshbhaipatel@yahoo.com 36 Thank You !