1. Listening

2. Seven laws to better listening
Spend more time listening
Find interest in the other person
Stay out of the way
Listen to what people mean between the lines
Make notes
Assume the proper stance
Be aware of your filters

3. We spend more time listening than reading, writing, and speaking.
Hearing is a physiological process that occurs when you’re in the vicinity of vibration. It is basically a passive process occurs without any attention or effort on your part.

4. Listening involves 5 steps:
Receiving – hearing and attending
Understanding – learning and deciphering meaning
Remembering- recalling and retaining
Evaluating- judging and criticizing
Responding- answering and giving feedback

5. I. The Listening Process(
(stimuli)
Receiving
Responding
Under-
standing
(back-channeling cues or feedback)
(assign meaning)
Evaluating
Remembering
(pos. or neg.)
(reconstructive)

6. II. Listening, Culture, Gender
A. Culture Effects:
Speech
Nonverbal
Behaviors

7. Direct and Indirect Styles
Credibility
Feedback
B. Gender & Listening

8. III. Styles of Effective Listening
Participatory and Passive
Passive listening – listening that is attentive and supportive but occurs without talking and without directing the speaker in any nonverbal way. Also used negatively to refer to inattentive an uninvolved listening.

9. B. Empathic and Objective
Empathic listening – listening that warrants that you feel and see what speaker feels and sees.
Objective Listening- the ability to gather information beyond what you see and hear.

10. Non-judgmental listening-and listening with an open mind.
Critical listening- listening to evaluate the quality, value, appropriateness and importance of what you hear.

11. STYLES,CONT’D PEOPLE ORIENTED ACTION ORIENTED
THEY EXPRESS FEELINGS & EMOTIONS
ARE HIGHLY EMPATHETIC
SEEK COMMON GROUND
ACTION ORIENTED
INFORMATION WELL ORGANIZED
EVIDENCE

12. CONTENT ORIENTED TIME ORIENTED PREFER COMPLEX INFORMATION DETAILS
MAKE GOOD LAWYERS/JUDGES
TIME ORIENTED
SUCCINCT MESSAGES
BRIEF

13. IV. Active Listening = is a skill that produces therapeutic effects

14. Empathic Listening +
Paraphrasing
Active Listening

15. A. Purposes of Active Listening
1. Increases Accuracy
2. Validation of Others Feelings

16. 3. Prompts the Speaker to Explore Their Own Thoughts & Feelings
B. Techniques
1. Paraphrase Speaker’s Meaning

17. 2. Express Understanding of Speaker’s Feelings
3. Ask Questions

18. FIRST SPEECH ASSIGNMENT
Introduction Speech
Time Limit: 2-3 min
Notes Allowed: 1 side of 1 3x5 index card
Outline: None
Visual Aids: Optional
Sources: Yourself
Express yourself! Who are you? What are your likes and dislikes? You have two minutes to introduce yourself to the class. What are the important details of your life that you would like to share?

19. Types Speeches Informative Speech Persuasive
Provides the audience with new information, insight, ways of thinking about a topic
Persuasive
Intended to influence the attitudes, beliefs, values, or acts of others

20. Ceremonial Speeches
Introduction- speech designed to pave the way for the main speaker 2-3min
Presentation- Speech that present an award, a prize or a gift to an individual or a group 3-5 min
Acceptance- a response to a presentation 1-2 min

21. Tribute- speech that praises someone’s accomplishments 4-6 min
Welcoming- speech that expresses pleasure for the presence of a person or an organization 2-3 min
Tribute- speech that praises someone’s accomplishments 4-6 min
Roasts & Toasts
Eulogies
Speeches of Inspiration
Commencement address- a speech presented by a major political, business, or a social figure, or a prominent alumnus, during graduation ceremonies

22. Keynote address- a speech presented near the beginning of an organization’s conference or convention that is designed to inspire participants in their work
Commemorative address- speeches that are presented to celebrate national holidays or anniversaries of important dates and events

23. Special Occasion Speech Assignment
Choose any type of special occasion speech that you would like to present
Time 2-3 minutes
Outline: Required
Notes: 1 side of 1 3x5 index card
Visuals: 1 required

24. Speaking with Confidence

25. FEAR HUMILIATION NOT BEING PREPARED ONE’S LOOKS PRESSURE TO PERFORM
PERSONAL INSECURITY
AUDIENCE’S INTEREST
LACK OF EXPERIENCE
MAKING MISTAKES
FAILURE

26. Nervous- a state of fear or anxiety about public speaking interaction
Cognitive nervousness- thinking about how nervous you are likely to be
Behavioral nervousness- physically displaying characteristics of nervousness

27. YOU ARE GOING TO FEEL MORE NERVOUS THAN YOU LOOK
ALMOST EVERY SPEAKER EXPERIENCE SOME DEGREE OF NERVOUSNESS
ANXIETY CAN BE USEFUL

28. BUILD YOUR CONFIDENCE DO NOT PROCRASTINATE KNOW YOUR AUDIENCE
APPROPRIATE TOPIC
BE PREPARED
BE WELL ORGANIZED
KNOW YOUR INTRODUCTION AND CONCLUSION
RE-CREATE THE ENVIRONMENT

29. USE DEEP BREATHING TECNIQUES
CHANNEL YOUR NERVOUS ENERGY
VISULAIZE SUCCESS
GIVE YOURSELF A MENTAL PEP TALK
FOCUS ON YOUR MESSAGE RATHER THAN YOUR FEAR
LOOK FOR A POSITIVE LISTENER
SEEK SPEAKING OPPORTUNITIES
AFTER THE SPEECH FOCUS ON YOUR ACCOMPLISHMENT

30. YOUR FIRST SPEECH
Speech goal- what you want your listeners to know, believe, or do
General goal- the type of speech you are intending to give- informing, or persuading

31. Specific goal- a complete sentence that specifies the exact response the speaker wants from the audience
Speech material- the factual, humorous, exciting, or interesting information that you have gathered to present in your speech

32. Chronological organization- following an order that moves from first to last
Topical organization- following the order of headings
Adaptation- relating a speech to the audience interests and needs
Visual Aids- they help clarify, emphasize, or dramatize the verbal information

33. Language- ideas communicated through verbal and nonverbal means
Delivery- how you effectively use your voice and gestures while giving a speech

34. Effective speech plan Determine a goal Gather information
Organize information
Develop a strategy
Create visual aids
Practice wording
Practice delivery