1. Professionalism, Presence and Profile Financial Counseling Australia is the peak body for financial counsellors in Australia. PRESENTATION TO FCRC Conference SEPTEMBER 2013

3. Professionalism

4. Membership and Accreditation Standards

5. www.toolkit.org.au

6. National Registration System

7. Presence

8. Self-help website www.debtselfhelp.org.au

11. Profile

13. Nearly at the End

14. Some other projects … Agency Practice Standards Common Forms – Financial Counsellor Authorisation – Statement of Financial Position Telcos – Hardship Guidelines – Comparative Hardship Research Wages and Sector Survey Change of Government - responding Helping the unfunded states Centrepay Mental Health Guidelines Banks – long term financial hardship Credit reporting – online training for sector about the new laws Policy re complaint handling and disciplinary processes Code of Ethics - promoting 14