1. E-COMMERCE

2. WHAT IS E-COMMERCE? This buying and selling on-line. E.g. Groceries – www.tesco.com Books – www.amazon.com Clothes – www.next.com Holidays – www.opodo.co.uk

3. BENEFITS TO THE CONSUMER Customers can find what they want quickly and easily Wider choice of products Prices are usually lower Goods are available 24/7 Some e-commerce firms will allow to you to track your products.

4. BENEFITS TO THE BUSINESS Wider market to sell to – not restricted to one location. Allows firms to change quickly to changing needs of consumers Increased efficiency means less time need to process order or deal with queries Costs are lower. No need for big premises or lots of staff. Lower costs mean more profits

5. PROBLEMS WITH E- COMMERCE Security and Privacy – organisation have to make sure that their sites are secure. Intangible – some products are difficult to sell on line as consumers want to see them or touch them before buying. Extra charges – for example delivery charge Lack of Social Interaction – cant meet people in the shop if you dont leave your house.