1. METHODS OF COMMUNICATION

2. ORAL COMMUNICATION Or verbal communication. Includes: MEETINGS
INTEVIEWS
PRESENTATIONS
TELEPHONE CALLS

3. STRENGTHS OF ORAL COMMUNICATION
Information passed quickly and directly
Cheaper than preparing and copying a letter or report
Instant feedback

4. Can use non-verbal cues e. g
Can use non-verbal cues e.g. body language, facial expressions, gestures and posture
Flexibility – can change the message so people understand
Most appropriate method when transmitting delicate information.

5. WEAKNESSES OF ORAL COMMUNICATION
No record is available of what has been said.
Distractions or interruptions can interfere with oral communication
Strong personalities and emotions may cause a barrier to oral communication e.g. if you don’t like someone you might not listen to them

6. Difficult to control, especially when there are large numbers involved.
Number of participants can be limited e.g. a telephone conversation.

7. WRITTEN COMMUNICATION
This method includes:
LETTERS
MEMOS
REPORTS
ADVERTS
JOB DESCRIPTIONS

8. STRENGTHS OF WRITTEN COMMUNICATION
Permanent record available for future reference.
Communication is more structured and consistent.
Can study written communication at your own convenience.

9. Appropriate when lots of points need to be covered.

10. WEAKNESSES TO WRITTEN COMMUNICATION
Takes longer to prepare and in some cases to send – letter to America will not arrive for a couple of weeks maybe.
Inflexible – does not allow for immediate feedback or interaction.
Cannot use non-verbal cues.
Inaccessible for some e.g. dyslexics.