1. 2-1-1 US Online Collaboration and Communication Augustine Tino Paz

2. AIRS Conference 2010 2 Objectives Increasing the familiarity and comfort level of 2-1- 1/I&R staff and volunteers in using online tools for distributing information about their services and initiating collaborative problem-solving Increasing the knowledge of 2-1-1/I&R staff and volunteers about the work of their colleagues, especially as it relates to 2-1-1 development from a national level Increasing the consistency and quality of information about 2-1-1/I&R services for benchmarking and effective messaging regarding 2-1-1 development

3. AIRS Conference 2010 3 Overview What is 2-1-1 US? Online Collaboration & Communication Tools & Resources Opportunities & Challenges

4. AIRS Conference 2010 4 What is 2-1-1 US? The two national organizational leaders, Alliance of Information and Referral Services (AIRS) and United Way Worldwide (UWW)Alliance of Information and Referral ServicesUnited Way Worldwide The 2-1-1 US Steering Committee, inclusive of AIRS, UWW, 2-1-1 state directors & representatives, as well as 2-1-1 service providers2-1-1 US Steering Committee 2-1-1 state systems that have signed a Memorandum of Understanding with the 2-1-1 US Steering Committee. All 2-1-1 service providers and other 2-1-1 state systems that are interested in supporting the evolution of: 2-1-1 as an essential community asset in building an effective and efficient Community Response System to improve access to reliable, quality, integrated and comprehensive information & referral services regarding the health & human services resources available in communities to advance the common good.

5. AIRS Conference 2010 5 Online Collaboration & Communication What currently exists? 2-1-1 Search Engine – www.211.org 2-1-1 US Informational Site – www.211us.org 2-1-1 Discussion-L & AIRSNETWOKER What is being developed? Collaborative online workspaces 2-1-1 US Registry

6. AIRS Conference 2010 6 Collaborative Online Workspaces Early efforts: Pass 2-1-1 Campaign: http://pass211.211us.orghttp://pass211.211us.org 2-1-1 Statewide Database Learning Group: http://databases.211us.org http://databases.211us.org 2-1-1 Webinars: http://webinars.211us.orghttp://webinars.211us.org New workspaces (in development): 2-1-1 US Steering Committee: http://steering.211us.orghttp://steering.211us.org 2-1-1 State Directors & Representatives: http://states.211us.org http://states.211us.org

7. AIRS Conference 2010 7 More Workspaces Newest Workspaces (experimental): 2-1-1 US Surveys: http://surveys.211us.orghttp://surveys.211us.org Disaster Response Team: http://drt.211us.orghttp://drt.211us.org 2-1-1 US Members: http://members.211us.orghttp://members.211us.org 2-1-1 US Public: http://public.211us.orghttp://public.211us.org 2-1-1 US Community: http://community.211us.orghttp://community.211us.org

8. AIRS Conference 2010 8 Tools & Resources Pros: Free Flexible formats Manage user access rights Integrates with other tools No software install to manage Google Sites: Googles version of wikis Cons: Some training required Too flexible, style guide needed for consistency Log-in challenges Internet access required

9. AIRS Conference 2010 9 Tools & Resources Pros: Low cost Multiple data types supported Selective view of data Integrates with other tools No software install to manage DabbleDB: Shareable online custom database Cons: Some training required Occasional slow web page refresh rates Unfamiliar interface Internet access required

10. AIRS Conference 2010 10 Opportunities & Challenges Opportunities: Build community Share knowledge & experiences Improve services Creative experimentation Transferrable skills Challenges: Heavy workloads Technology fatigue Minimal support Fear of failure Resistance to change Information overload

11. AIRS Conference 2010 11 Increasing Participation Topics for discussion: Public vs. private access Competition vs. collaboration Training and support Focus of content Others issues?

12. AIRS Conference 2010 12 Sign me up! Topics for discussion: Public vs. private access Competition vs. collaboration Training and support Focus of content Others issues?

13. Thank you