1. FINGER PAINTING FOR GROWN-UPS? EFFECTIVE TECHNIQUES TO TEACH THE ADULT LEARNER Alison Prince, M.Ed., CIRS United Way of the Brazos Valley Bryan/College Station, Texas

2. Todays Session My role Facilitate Discussion – Include Participants Move Learning Process Forward/Keep Up with Time Introduce New Concepts and Ideas Your Role Engage in Discussion – (as much as you would like to) Be the Expert; Bring Your Experiences Make this workshop what you need it to be

3. Why Did you Come? What Do you Hope to Learn? What Expertise/Experience do you Bring to the Table? Today is about YOU!!

4. Small Group Discussion Groups of about 10 Facilitator: SWO(t) Analysis of your I&R Training Program Strengths – What do you/learners like; what are you proud of; what works well? Weaknesses – What dont you/learners like; wish you could change? Benefits a New Employee Brings to your Organization Report to Larger Group

5. Difference Between Child and Adult Learning Learner Centered, self-directed Learning based on experience, knowledge and interests of student Curriculum is built around the students needs and interests Orientation to learning is life centered Motivation is mostly internal (self-esteem, increase job satisfaction) Learner Centered, self-directed Learning based on experience, knowledge and interests of student Curriculum is built around the students needs and interests Orientation to learning is life centered Motivation is mostly internal (self-esteem, increase job satisfaction) Teacher Centered Learning based on set curriculum Use of lectures, assigned readings, etc. Motivated by external measures (grades, approval – teacher or parent) Teacher Centered Learning based on set curriculum Use of lectures, assigned readings, etc. Motivated by external measures (grades, approval – teacher or parent) Adult Learning (Andragogy)Child Learning (Pedagogy)

6. Adult Learning Core Learning Principles Adults learn best when: 1. Learner understands why they need to know 2. Learner has freedom to learn in their way (self- directed; self-concept) 3. Learning is based on experience 4. Time is right for them to learn (self-readiness) When the student is ready, the teacher appears 5. Process is positive and encouraging (orientation to learning) 6. Learners motivation to learn is internal

7. Types of Adult Learners: Why They Learn Goal Oriented Learning Oriented Activity Oriented

8. Types of Adult Learners: How They Learn VISUAL rely on pictures AUDITORY rely on voice/sound KINESTHETIC rely on activity

9. Back to I&R Training

10. Overview of My I&R Training Experience Read the Training Manual, Watch a Video, Read the ABCs of I&R, Read the Training Manual, Take Essential Learning Course, Listen to a Call, Read the Policies and Procedures, Listen to More Calls, Take an Essential Learning Course, Listen to an I&R Specialist Tell Me How to Answer a Call, Read the Training Manual, Take an Essential Learning Course, Read the ABCs of I&R, Click on the Screen Where the I&R Specialists Tell Me to Click, Tell the Caller What the I&R Specialist Tells Me to Say, Read the Training Manual, Take a Test. CONGRATULATIONS – Im an I&R Specialist

11. Adapting Adult Learning Principles to I&R Training New employee is like a consultant to your organization for the first 90 days of employment…. WHY?? **EXPERIENCE** Back to SWO(t) Analysis – Small Groups Opportunities – What are tools that could be used to improve it; What resources would make it outstanding? What adult learning methods can be implemented Report to Larger Group

12. THANK YOU! Alison Prince, M.Ed., CIRS United Way of the Brazos Valley Bryan/College Station, Texas