1. 211 A SSEMBLY : D AY 2 N ATIONAL B USINESS P LAN AND N ATIONAL P ARTNER U PDATES Lilian Coral 211 California, Troy Hammond 211info and you Wednesday, May 23rd, 2012

2. Purpose

3. Format Break-out group discussion 45 min. Group Reports 20 min. National Partner Updates 25 min.

4. 211 National Business Plan Breakout Groups Quality Assurance Telephony Database Technology Coordinated Disaster Response Emerging Technologies Role

5. Identify Challenges What are the key issues with which we are faced? Obstacles What are the stumbling blocks that need to be overcome? Benefits What does the 211 movement stand to gain?

6. 211 National Business Plan Group Reports Challenges Obstacles Benefits Quality Assurance Telephony Database Technology Coordinated Disaster Response Emerging Technologies Role

7. National Partner Updates United Way Worldwide Lilian Coral for Linda Daily AIRS Clive Jones 211 US Laura Marx

8. Thank you