1. DARS Best Practices for eStudent Services

2. What is DARS Best Practices for eStudent Services? Request from eStudent Services workgroup to DARS/u.select team Survey (not an audit) of DARS Best Practices

3. CENTSS – www.centss.org Center for Transforming Student Services CENTSS Audit Service –Provides the tools and training institutions need to develop and deliver high-quality student services online Partnership among: –WCET (Western Cooperative for Educational Telecommunications –MnSCU (Minnesota State Colleges and Universities) –Seward, Inc.

4. CENTSS Audit Services –Exam the online services –Benchmark the level of service –Plan for improvements based on the results

5. CENTSS Academic Advising Admissions Assessment and Testing Bookstore Career Services Course/Program Catalog Disability Services Financial Aid Communications Library Orientation Personal Counseling Placement Services Registration Schedule of Classes Student Accounts Student Activities Student Population Segments Technical Support Tutoring

6. What does it mean for me? 17 question electronic survey Provides direction for improving student services centered around the DARS audit and u.select

7. Sample Draft Questions Do you provide formal training/introduction on how to use a DARS audit and u.select for advisors? If yes, how often do you provide this training? Are you introducing the products or giving a demonstration? Please explain. Is the TRLOOKUP requirement in all DARS programs to report all transfer work? If not, when will this be available?

8. Sample Draft Questions Have you designed a workflow that addresses accuracy? Do faculty, staff, and students know where to go if the audits have errors/inconsistencies or are inaccurate? Please explain. Do you display AP credit in u.select? If not, when do you plan to display AP credit in u.select?

9. Questions about the Survey Paul Wasko Director of Online Academic Services paul.wasko@csu.mnscu.edu