1. Distance Services: Libraries Without Walls Getting Started Special Libraries Association Annual Conference New York, June 2003 Carla M. Lillvik Access and Distance Services Librarian Monroe C. Gutman Library Harvard Graduate School of Education Carla_Lillvik@harvard.edu

2. Services Not Favors I just told my [faculty advisor] how great this service is. Before, I could ask for something and someone might be nice enough to get it for me, but now I feel like I know what Im getting for all this money Ive been paying while living overseas. --HGSE Doctoral Student Registered In Absentia

3. Our Identified Distance Users… Doctoral Students Registered In Absentia About 100 per year Course work completed On site for at least two years Leave Cambridge for U.S. and international locations Need resources in all formats Isolated from the institution In the most research-intensive phase of their work without physical access to the library staff and collections

4. Equity Library resources and services in institutions of higher education must meet the needs of all their faculty, students, and academic support staff, wherever these individuals are located… Association of College and Research Libraries (2000) Guidelines for Distance Learning Library Services http://caspian.switchinc.org/~distlearn/guidelines

5. Assessing Needs Survey items: Ready Reference Research Consultation Electronic Resources Instruction Book and Article Delivery Web Page Contact Person

6. Results The top three essentials : 1.Harvard journal articles 2.Harvard books 3. Contact person

7. Coordinating Existing Services Document Delivery – Staff for retrieving and sending materials Research Services – Dissertation counseling – Ask-a-Librarian Circulation – Extended loan

9. Exploring New Service Options Web delivery of articles FedEx delivery of books Online tutorials Live Reference Agreements with other libraries

10. Growing user groups Incoming international students Faculty on leave Participants in professional development programs Alumni …all remote users

11. Resources ACRL Guidelines for Distance Learning Library Services Getting Started: A Guide for New Distance Learning Librarians http://caspian.switchinc.org/~distlearn/guidelines Off-campus listserv http://listserv.utk.edu/archives/offcamp.html