1. Exploring Business © 2009 FlatWorld Knowledge 8-1 Teamwork and Communications

2. Exploring Business © 2009 FlatWorld Knowledge 8-2 Chapter Objectives 1.The team and the organization 2.Why teamwork works 3.The team and its members 4.The business of communication 5.Communication channels 6.Forms of communication

3. Exploring Business © 2009 FlatWorld Knowledge 8-3Team “…a group of people with complementary skills who work together to achieve a specific goal.”“…a group of people with complementary skills who work together to achieve a specific goal.”

4. Exploring Business © 2009 FlatWorld Knowledge 8-4 Group v. Team  Group- members work independently and come together primarily to share information  Teams- common goals and empowered to make decisions

5. Team Characteristics 1.Accountable for specific goals 2.Function interdependently 3.Are stable 4.Have authority 5.Operate in social context Exploring Business © 2009 FlatWorld Knowledge 8-5

6. Exploring Business © 2009 FlatWorld Knowledge 8-6 Why Teams  30 - 40% more productive  Reduce errors 13%  However, 50 – 70% fail

7. Effect on Workplace Performance Exploring Business © 2009 FlatWorld Knowledge 8-7

8. Exploring Business © 2009 FlatWorld Knowledge 8-8 Types of Teams oManager-Led oSelf-Managing oCross-Functional oVirtual

9. Effective Teamwork Factors Depend on each other Depend on each other Trust one another Trust one another Work better together than individually Work better together than individually Become boosters Become boosters Enjoy being on the team Enjoy being on the team Leadership rotates Leadership rotates Exploring Business © 2009 FlatWorld Knowledge 8-9

10. Group Cohesiveness- Attractiveness  Size  Similarity  Success  Exclusiveness  Competition Exploring Business © 2009 FlatWorld Knowledge 8-10

11. Why Teams Fail  Unwillingness to cooperate  Lack of managerial support  Failure to delegate authority  Failure to cooperate Exploring Business © 2009 FlatWorld Knowledge 8-11

12. Exploring Business © 2009 FlatWorld Knowledge 8-12 What Causes High-Potential Leadership Candidates to Fail?  60% = Inability to work in teams  9% = Lack of technical ability

13. Team Skills Needed Technical Exploring Business © 2009 FlatWorld Knowledge 8-13 Decision-making & problem solving Interpersonal

14. Team Member Roles A.Task-Facilitating –Monitoring –Enforcing B.Relationship-Building –Confronting –Empathizing –Consensus Building C.Blocking Exploring Business © 2009 FlatWorld Knowledge 8-14

15. Class Team Projects 1.Dream up team charter 2.Contribute ideas 3.Never miss a meeting 4.Be considerate of each other 5.Create process for resolving conflict 6.Use strengths of each team member 7.Don’t do all the work yourself 8.Set deadlines Exploring Business © 2009 FlatWorld Knowledge 8-15

16. What Does It Take to Lead Team? Demonstrate integrityDemonstrate integrity Be clear & conciseBe clear & concise Generate positive energyGenerate positive energy Acknowledge common points of viewAcknowledge common points of view Manage agreement & disagreementManage agreement & disagreement Encourage/coachEncourage/coach Share informationShare information Exploring Business © 2009 FlatWorld Knowledge 8-16

17. Exploring Business © 2009 FlatWorld Knowledge 8-17Communication “…the process of transferring information from a sender to a receiver.”“…the process of transferring information from a sender to a receiver.”

18. Need for Communication Skills o Convincing decisions & faster solution o Warning signs appear earlier o Smooth workflow & increased productivity o Stronger business relationships o Persuasive marketing o Professional image enhanced o Employee satisfaction up & turnover down o Better financial results for firm & investors Exploring Business © 2009 FlatWorld Knowledge 8-18

19. Communication Flows Exploring Business © 2009 FlatWorld Knowledge 8-19

20. Informal Communication Exploring Business © 2009 FlatWorld Knowledge 8-20

21. What To Do About “Grapevine”  Learn to live with it  Tune into it  Don’t participate in rumors  Check out what you hear  Take advantage of it Exploring Business © 2009 FlatWorld Knowledge 8-21

22. Exploring Business © 2009 FlatWorld Knowledge 8-22Listening “…80% rated...as an most important skill in getting things done...”“…80% rated...as an most important skill in getting things done...”

23. Barriers to Communication Cultural Exploring Business © 2009 FlatWorld Knowledge 8-23 Functional

24. Exploring Business © 2009 FlatWorld Knowledge 8-24 Tips for Writing E-Mails 1.Formal/Informal 2.Meaningful subject line 3.Keep message focused & readable 4.Avoid attachments 5.ID yourself 6.Be kind 7.Proofread 8.Don’t assume privacy 9.Respond promptly 10.Show respect & restraint

25. Exploring Business © 2009 FlatWorld Knowledge 8-25 Prepare/Deliver Presentations  Plan- audience Knowledge levelKnowledge level InterestInterest  Prepare OpeningOpening BodyBody CloseClose  Practice  Present DressDress Arrive earlyArrive early ConnectConnect Take timeTake time Act naturalAct natural Main pointMain point Avoid readingAvoid reading  Visual Aids

26. Exploring Business © 2009 FlatWorld Knowledge 8-26 Guidelines to an Effective Memo  Follow format- guide headings  Paragraphs short & to point  Accent/highlight major point  Short headings  Title  Key points  Exhibits = attachments  Staple

27. Exploring Business © 2009 FlatWorld Knowledge 8-27 Nonverbal Communication “...‘nonword ’ messages communicated through facial expressions, posture, gestures and tone of voice.”