1. The GSK Virtual Library From The Trenches presented by Robert Guerrero SLA Pharmaceutical & Health Technology Spring Meeting April 5, 2005

2. GSK and Information Management Information Management – 5 teams Published Information, Information Analysis, Education & Support, Data & Document Management, Information Design Published Information Manage Virtual library Document Delivery services Reference services Product Literature db Biomedical and Chemical sources Competitor information sources

3. Customer acceptance (expectation!) of e-delivery Proportion licensed by GSK increasing Physical libraries being used less and less Reduction in Doc Del requests, as e-versions licensed Virtual Library - Background

4. Enhanced electronic delivery of published information Streamlined document delivery service - more e-delivery Document Delivery Centres established 14 physical libraries closed by the end of 2003 Enhanced website – The Library Virtual Library - Implementation

7. Virtual Library - Impact Increased e-content c4000 E-Journal titles, 1000 E-Books/reference sources available to all GSK Enhanced access to published literature Direct linking to full text articles from key scientific databases (eg. EAGLE, Ovid, SciFinder) Improved usage rights Flexible usage rights for R&D employees 96% of all E-Journal titles can be used to support external Medical Information queries Access to all Local print subscriptions converted to enterprise electronic licences to benefit whole of GSK

8. Web pages become our main gateway to content Usage metrics ever more important Licensing and contracting now a core competency What to licence and what to buy-as-needed ? Budget implications: licence costs/ doc del costs/ copyright fees Virtual Library - Implications for GSK

10. Requirement to show value for £s spent on licences Licensing costs: Global licences, but R&D funded. No link to historic print subscriptions: or to their historic price increases either. Price increases must be inflation-based. Copyright fees: Doc Del costs higher than predicted - CLA Budget Implications

11. Reduction in head count through Operational Excellence Requires well-rounded, flexible staff Keeping the trains running Maintaining morale in a global information environment Staff Implications

12. Questions? Comments? Concerns? Thank You!