1. Unit 10 Prepare Correspondence Hoggatt and Shank Copyright 2008 Cengage Learning/South-WesternSlide 1

2. Copyright 2008 Cengage Learning/South-WesternSlide 2 Interoffice Memo 2" top margin Side margins 1" or default Align heading information SS body 1 blank line between ¶s Headings in ALL CAPS At least 1" bottom margin Format

3. Copyright 2008 Cengage Learning/South-WesternSlide 3 Interoffice Memo Reference initials Notations Attachment notation Copy notation Blind copy notation Notations begin at left margin

4. Copyright 2008 Cengage Learning/South-WesternSlide 4 E-Mail Message Receiver's address Subject Body SS ¶s DS between ¶s Formatting toolbar

5. Copyright 2008 Cengage Learning/South-WesternSlide 5 Personal-Business Letter Parts Return address and date Letter address Salutation Body Complimentary close Writer's name

6. Copyright 2008 Cengage Learning/South-WesternSlide 6 Personal-Business Letter 2" top margin or center vertically Side margins 1" or default At least 1" bottom margin Block Format All lines begin at left margin SS ¶s DS between ¶s 4 4

7. Copyright 2008 Cengage Learning/South-WesternSlide 7 Personal-Business Letter Open Punctuation No punctuation after salutation No punctuation after complimentary close

8. Copyright 2008 Cengage Learning/South-WesternSlide 8 Mrs. Joyce Forno 6701 Carmel Rd. Charlotte, NC 28226-0200 Miss Arnella Wilson 8746 La Jolla Pkwy. San Diego, CA 92136-3927 Small Envelope Return address Approximately 2.5" Approximately 2" 0.25" top margin 0.25" side margin Delivery address

9. Copyright 2008 Cengage Learning/South-WesternSlide 9 Mrs. Joyce Forno 6701 Carmel Rd. Charlotte, NC 28226-0200 Miss Arnella Wilson 8746 La Jolla Pkwy. San Diego, CA 92136-3927 Large Envelope Return address Approximately 4" Approximately 2" 0.25" top margin 0.25" side margin Delivery address

10. Copyright 2008 Cengage Learning/South-WesternSlide 10 Envelope Address Formats Mrs. Joyce Forno 6701 Carmel Rd. Charlotte, NC 28226-0200 Traditional format  Traditional format  Uppercase and lowercase letters  Includes standard punctuation  United States Postal Service format  All capital letters  No punctuation except a hyphen in the ZIP code MISS ARNELLA WILSON 8746 LA JOLLA PKWY SAN DIEGO CA 92136-3927 USPS format

11. Copyright 2008 Cengage Learning/South-WesternSlide 11 Business Letter Parts Date Letter address Salutation Body Complimentary close Writer's name and title Letterhead Notations

12. Copyright 2008 Cengage Learning/South-WesternSlide 12 Business Letter Place date 1" below letterhead or center page vertically Side margins 1" or default At least 1" bottom margin Block Format All lines begin at left margin SS ¶s DS between ¶s 4 4

13. Copyright 2008 Cengage Learning/South-WesternSlide 13 Business Letter Mixed Punctuation Comma after complimentary close Colon after salutation

14. Copyright 2008 Cengage Learning/South-WesternSlide 14 Business Letter Reference initials Notations Enclosure notation Copy notation Notations begin at left margin