1. Revision Date: 6/13/2013 Larry Potterfield Founder and CEO

2. Baldrige is an assessment criteria Not minimum level for certification –Not “Are you good enough” Award level criteria –“How good are you” 250 questions Open book test – no right or wrong answers

3. Baldrige Divides Criteria Questions into Seven Categories Category 1 – Leadership (120 Points) Category 2 – Strategic Planning (85 Points) Category 3 – Customer Focus (85 Points) Category 4 – Measurement and Analysis (90 Points) Category 5 – Workforce Focus (Human Resources (85 Points) Category 6 – Operations Focus (Process Management) (85 points) Category 7 – Results (450 points)

4. The Focus of Baldrige Results Systematic Processes (This is what we wanted most) Continuous Improvement Sustainability

5. Baldrige is an Award National, Presidential Award 102 Baldrige Awards since 1987 MidwayUSA Received the award in 2009

6. Baldrige is a Leadership and Management Framework Requires creation of Vision, Purpose, Mission, Values and Goals Creates alignment Eliminates silos Creates focus on Key Stakeholders and their Requirements Requires measurement of important things Requires strategic planning Fosters continuous improvement

7. Baldrige is not an additional process It’s a management framework that organizes and improves your existing processes It helps change an organization from reactive to proactive From non-systematic, verbal to systematic, written environment

8. Baldrige is Not ISO 9000 Six Sigma Lean It is much broader in scope, but incorporates all.

9. What are the Tangible Benefits of Baldrige? Improved results for all Stakeholders Sustainability

10. How do you Learn Baldrige? Study the criteria Adopt the Baldrige language Answer the questions (write an application) – based on how things should be. Become an Examiner (two year minimum) Collaborate – BPEG, EIMF, Baldrige events All of the above are great leadership development tools.

11. Why MidwayUSA chose Baldrige It Works!

12. Larry Potterfield Founder and CEO