1. ERM System Acquisition and Implementation A Case Study Presented to the Oct. 14, 2008

2. Troutman Sanders LLP International law firm with 685 attorneys and 12 offices in North America, Europe and Asia Founded in 1897 Clients range from Fortune 500 companies to small businesses; non-profit organizations to individual entrepreneurs; multinational corporations to federal and state agencies Over 40 areas of legal practice

3. Requirements Forced entry and validation of client/matter numbers Accessibility to on-line services if validation software down Password management Ability to track usage of electronic subscriptions

4. Key Points of Analysis Features Security User Friendly Customer Service

5. Results Recommend OneLog Not implemented

6. Implementation Given go-ahead with one month Brief review of options Set-up, installation and training Develop instructional materials Go-live

7. Problems at Implementation Cultural change E-mail Passwords not known Perceived loss of functionality Isolated issues

8. User Experience

11. Administrative Features License enforcement Detailed reporting Real time usage analysis Disconnect users Password expiration View unused resources Costs/time or pages viewed Administrative testing

12. Success? Forced entry & validation – recovery greater than predicted Accessibility – software down, access to resources available Password management – primarily used for trouble-shooting Tracking usage – limited use currently