1. Implementing BOG Waivers as Exemptions Bob Hughes Applications Support Manager North Orange County CCD

2. About the Presenter Higher Education Experience – 17 years Whittier College Cal Poly Pomona North Orange County Community College District Fullerton College, Cypress College, School of Cont. Ed. Banner Experience – 14 years Programming for Financial Aid (Whittier, Cal Poly Pomona) – 10 years MBA CSU Fullerton

3. About NOCCCD North Orange County Community College District Enrollment (Fall 2010 headcount) Fullerton College (22,354) Cypress College (15,963) SCE (16,613) 2009-10 BOG Waivers: 20,292

4. What you will learn today How NOCCCD used to award BOG Waivers (as an award) How we do it now (as an exemption) Why we made the change Step through the setup process Lessons learned

5. A Brief History Banner was implemented in 2001 Pre-2005: BOG waivers were processed manually. Award posted manually on RPAAWRD when completed paper app received. Spring 2005 – on-line application developed Spring 2006 – e-signature, batch posting awards, requirements See our presentation – http://www.3cbg.org/conferences/2006/ http://www.3cbg.org/conferences/2006/

6. The Old Way Student completes on-line BOG application Data is posted to ROAUSDF; eligibility is determined Batch posting process (RORBPST) run twice daily, posts awards, requirements Nightly disbursement runs, pays enrollment fees Nightly process adjusts parking fee Run Reconciliation Reports

7. Online App (1)

8. Online App (2)

9. Online App (3)

10. Online App (4)

11. Online App (5)

12. Data stored in ROAUSDF

13. Batch post of Award, Docs

14. Population Selection

15. Fund Code Setup

16. Award Screen

17. Problems with awards Fees not waived (offset) until disbursement occurs Student pays “to be safe”, triggering large number of refunds Student doesn’t pay (expecting BOG), resulting in large unpaid A/R balances Student sees a BOG “award”, expects refund Phone calls to Financial Aid Tedious Reconciliation

18. Need to improve collections 19% increase in 2 years

19. The New Way Student completes on- line BOG application Data is posted to ROAUSDF; eligibility is determined Trigger inserts data into SVASFND Payment Process (SVASFND) is triggered; any future registration fees immediately offset Nightly process adjusts parking fee Future plan – use a partial exemption to offset parking; eliminate the nightly adjustment

20. NOCCD Gavilan Thank you to Dave Phillips Nick Yray CCCConfer Session Archive Available: 4/15/10 “BOG waivers as Exemptions with Gavilan College”

21. Setup Steps District Division Code Validation (GTVDICD) College Code Validation (STVCOLL) BOG Waiver Year Validation (SVVBGYR) BOG Waiver Terms Definition (SVABTRM) Exemption Authorization (TSAEXPT) Fund Management (RFRMGMT) BOGW Eligibility Type Validation (SVVELIG) BOGW Payment Options Maintenance (SVAPYMT)

22. Setup Steps (Cont.) BOG Income by Household Size (SVAINCR) BOG Waiver Required Documentation (SVAREQD) Residence Code Validation (STVRESD) BOG Waiver Marital Status (SVVBMTL) Term Control Form (SOATERM)

24. GTVDICD

25. STVCOLL

26. SVVBGYR

27. SVABTRM

28. TSAEXPT

29. TSAEXPT (Cont.)

31. RFRMGMT

32. RFRMGMT (Cont.)

34. SVVELIG

35. SVAPYMT

36. SVAPYMT (Cont.)

38. SVAINCR

39. SVAREQD

40. STVRESD AB 131

41. SVVBMTL

42. SOATERM

43. Setup is Done! Before you go live: Differences between BOG A, B, C Which ones require documentation? How will you notify re: documentation req’d? Parent signature for BOG B Dependent? Retroactive BOG Waivers Reversing BOG waivers

44. The BOGW Funding Form

45. The Result!

46. Populating SVASFND Manually (BOG A, BOG B) Via SVPISIR (BOG B-ISIR, BOG C) – Batch ISIR Process C3SC Use a population selection identifying all recently loaded ISIR records Manual is out of the question for us – we created an “on-insert” trigger on ROBUSDF

48. After Insert – Payment Process The BOG W payment process can either be called on a single student (via the options drop-down on SVASFND) or in Batch (via SVPPYMT) sv_state_aid_appl_bp.p_bogw_payment_pro cess is the name of the API We automatically call this after each insert for BOG W eligible students

49. Documentation Req’d

50. Discovered defect – documentation check box does not prevent payment We added logic in our trigger to bypass the payment process if documentation is required Also bypass BOG B for dependent students (even though BOG B is ‘unchecked’ on SVAREQD)

51. Lessons Learned #1 BOG W awarded after fees assessed or student becomes ineligible Apply Credits manually via TSASPAY Who has access? Typically a Bursar’s form Financial aid staff used to running ROAIMMP Run TSRCBIL (Student Billing Statement) in APPLY/CRED mode We added TSRCBIL to the nightly jobs

52. TSASPAY

53. Lessons Learned #2 Information Change on Application Past practice was to delete the ROAUSDF record and have the student re-apply This leaves inaccurate information in SVASFND We developed another trigger to remove the SVASFND record when the ROAUSDF record is removed (as long as BOG was not paid)

54. Lessons Learned #3 Documentation Required – no linkage to RRAAREQ Created Argos report “BOG Docs Required”; staff create targeted announcements and e- mails (via Luminis) informing students of requirements

55. Lessons Learned #4 Reversing Exemptions Old process – cancel award, ROAIMMP to back out disbursement New process Eligibility override – “Not Eligible” on SVASFND Cancel award on RPAAWRD Enter a ‘D’ next to student’s exemption on TSAEXPP Enter TSASPAY to immediately reverse offsets Work closely with Bursars for TSAEXPP updates

56. TSAEXPP

57. Lessons Learned #5 Cashiering sessions not closing Bursars were unfamiliar with exemptions; we’ve never used them before Setting up the Exemptions to auto close & finalize resolved the issue

58. TTVSRCE

59. Lessons Learned #6 Exemptions are included in the Resource amount, reducing need Award posted also reduces need Result – lack of eligibility for other aid (Pell, loans, etc.) We’re still handling this on a case-by-case basis

60. RPAAWRD

61. Lessons Learned Summary 1.BOGW awarded after fees assessed 2. Information change on application 3.Documentation required 4.Reversing exemptions 5.Cashier sessions not closing 6.Exemptions reduce need

62. Summary How NOCCCD used to award BOG Waivers (as an award) How we do it now (as an exemption) Why we made the change Step through the setup process Lessons learned

63. Questions? Bob Hughes rhughes@nocccd.edu