7. Problems with the “Inbox Everything” Approach Sometimes completing the task is easier than reading the email Sometimes something is important enough to interrupt someone Context is lost Connection is lost “Agreement” is lost (Fire and Forget) Clutter ensues

13. May I please have some money?

14. Operating Expenses (OPEX) Maintenance and Support Contracts IT Staff Licensing Maintenance PSTN Services Network Services (MPLS, LAN, ISP) Third Party Conferencing Services Capital Expenses (CAPEX) Data Center Hardware Licensing Purchases Consulting Services (Implementation Services) Headsets and IP Phones Training 3 Years or 5 Years

15. Return On Investment ROI Total Cost of Ownership TCO Dual Run Costs Contracts Committed Costs Asset Allocation over time Depreciation

17. Voice, Video and Sharing Uses a Lot of Bandwidth Network Its not as easy as it looks Implementation Services Up to 50% of Capex Endpoints You buy it, then you renew it Licensing

18. CEBP Communications Enable Your Business Reduce Process Latency Improve Customer Satisfaction Improve Worker Productivity Extend Business to Consumer Communications Soft Costs Increase User Productivity Reduce Travel Expenses Hard Costs PBX Consolidation SIP Trunking Third Party Conferencing Services Real Estate (Agile Workspaces, Work From Home) Mobile Phone (Use VOIP Instead of PSTN) Support Costs

19. Start with WhyDon’t Over Commit Cost Savings Watch out for Licensing Maintenance Watch out for non UC Requirements- VPN, Desktop Deployments, Networking Gear Don’t Forget Committed Costs!Endpoints Aren’t Cheap! Find Unique Ways to Save the Business Money Clearly Explain the ROI Risks

20. Form a Team Analyze Multiple Solutions Vote On Solution Features and User Experience Analyze Financials Cumulative Score is Most Important