1. Programs and research Library services in the flow: the network reconfigures everything Lorcan Dempsey Wyoming Library Association Cheyenne, September 13

2. Network user environment institutional operating environment

3. Part 1: Network use environment Part 2: Operational environment Part 3: Discovery and disclosure. The example of the catalog

4. Part 1: The network use environment

5. Getting things done Workflow

6. Brand is the new real estate

7. The rich get richer

8. Discovery happens elsewhere

9. Some findings

10. What We Do Online 0%10%20% 30% 40% 50% 60%70%80%90%100% 93% e-mail Search Browse/ purchase items Browsed / purchase books IM Browsing 85% 77% 56% 51% Online banking Read a blog Online question service Used chat rooms Search/borrow from library site Read e-books Dating site Interacting 58% 45% 40% 21% 20% 15% 10% Total General Public Social networking Social media Created Web page/site Contributed other's site Blogged or online diary/journal Business-related social networking Creating 28% 20% 17% 6%

11. Social Networking Social Media The Wave – Social Spaces

12. ~18 months old No FaceBook, MySpace Library?

13. Libraries will need to plan for and build services that fit new researcher work habits, with an emphasis on the flexibility and remixing of their content and services. …. … The findings are that researchers are adopting social network technologies very fast and so far they have done so on their own: the library has effectively been bypassed. Researchers use of academic libraries and their services. Swan A and Brown S

14. University of Minnesota http://www.lib.umn.edu/about/mellon/KM%20JStor%20Presentation.pps

15. University of Minnesota http://www.lib.umn.edu/about/mellon/KM%20JStor%20Presentation.pps

16. Starting an information search Only 2% of college students start their search at a library Web site. Respondents were asked to indicate, from a list of 16 electronic resources, which they typically use to begin an information search. Among total respondents, 84% of information searches begin with a search engine and 1% begin at a library Web site. College Students

17. Trustworthiness of library sources vs. search engines Over half (53%) of college students indicate a similar trust of search engines as with library resources.

18. Chris Beckett http://www.scholinfo.com/presentations/2006/8/10/the-new-world-order-in-collection-development-the-commercial-perspective.html

19. Now: Federated access to multi-institutional holdings with support for personal collection-building and sharing

20. Some implications

21. Then: the user built their workflow around the library Now: the library must build its service around the user workflow Get in the flow

22. Then: resources were scarce and attention was abundant Now: attention is scarce and resources are abundant Compete for attention

23. Then: people consumed information resources Now: people construct digital identities online: gather, create, share Website > workflow

24. Fragmentation = low gravitational pull

25. Reduce unnecessary fragmentation and redundancies Create systemwide efficiencies Increase the impact of libraries Make the network work for libraries Put libraries at the point of need Build the library brand on the network

26. Webscale … A library experience which matches the experience of the web?

27. Recombinant Adaptive Navigation Short path from discovery to fulfilment Traverse from personal to global Comprehensive Machine interface: scale with use

28. Part 2: The library operational environment

29. library Consumer environments Management environment Licensed Bought Faculty& students Digitized Aggregations Resource sharing … Institutional Workflow Portals, CMS, IR, … Personal Workflow RSS, toolbars,.. Network level workflow Google, … Integrated local user environment? Library web presence Resource sharing, …

30. But …

31. Print Licensed Digital Research & learning outputs … Catalog Metasearch Resolver Repositories … ILS ERM Knowledgebase

32. … Management environment User environment Switch: delivery, routing, resolution

33. mmmm….

34. Unified workflows across materials? Move to the network/group level? Then Cataloging/resource sharing Electronic journals Now ?? Repository ?? Offsite storage ?? ERM ??

35. Part 3: From discovery to disclosure

36. Local Discovery Environments Shared Discovery Environments Syndicated Discovery Environments Leveraged Discovery Environments Remember: focus on catalog Require disclosure

37. Local Discovery environment Some (not necessarily aligned) motivations Make data work harder Integrate access to locally managed resources Escape from ILS limitations NCSU Rochester SOLR Worldcat 2.0 Primo Encore …

38. Making data work harder: simple search followed by rich navigation and participation

39. Glancability

40. Some remarks How does MARC data play with other data Subjects, authors,.. Historic investment in structure? Duplicate cost? Relationship to Metasearch?

41. Shared discovery environment Increase impact Create gravitational pull Aggregate demand and supply Reduce costs

44. Some comments Integration of discovery to delivery becoming essential A move to shared environments seems more likely with increased ability to view different levels Increased gravitational pull: greater use of collections Growing evidence Integration of materials?

45. Syndicated discovery experience Syndicate data or service or links

50. Syndicating services RSS Portlets APIs, Protocol-based Projects Sakailibrary … Not as rapid as one might expect?

52. Susan Hollar - Inside the Course at Michigan Diane Dallis - Inside the Course at IndianaInside the Course at Michigan Inside the Course at Indiana Sakaibrary: Michigan Indiana

53. Some remarks Syndication of data now common among data providers Routing issue for non-unique materials Resolution Worldcat Libraries exposing licensed content holdings interesting Google Scholar

54. Service disclosure less common APIs Web services Portlets HTML fragments – search boxes Toolbars Widgets, extensions, …

55. The Leveraged discovery experience In some ways the most interesting Use another discovery service to connect back to your resources Compare to the situation with article databases and resolvers

59. Some remarks Some of these are toy-like now, but indicate a direction Increased capacity to sense structure (microformats) will improve ability.

60. So …. The library website is not the front door We need to connect multiple discovery environments to library fulfilment options We need to put library resources in users workflow We need to place library resources in places which aggregate demand

61. So … How to get to webscale User environment Management environment A new balance between Institutional development Shared activities How to most release value in research and learning lives of users