1. How, When and Why of Usability Testing Jon Stahler – Web & Mobile Applications Manager Josh Costello – Applications Designer

2. Card Sorting Exactly what it sounds like – users sort cards Can be done at any point in the design process Reveals content expectations and improves navigation

3. Task-Based Users work through tasks in scenarios while observed Can be done after page layout is decided (information architecture) Reveals issues with IA, functionality, navigation and design/presentation

4. Why invest time to conduct this research?

5. Tips Have a plan and stick to it Silent test subjects are useless – keep them talking Do NOT assist users who are struggling Follow an 80/20 rule with results

6. Thank You Learn more at http://columbuslibrary.org/usability