1. My E-Commerce initiative is to start an online counseling service assisting anyone in need, of any age. Different methods of counseling would be available to chose from to accommodate each person.

2. Business Planning 4 employees Chat or e-mail services Immediate response system Webmaster Capacity planning Competitors Online Offline

3. Technology Infrastructure Five personal computers Memory Security Firewalls Payment methods

4. Design and Marketing Simple and easy Earth tone colors Easy shapes and objects Payment process Help Desk Knowing the Customer E-Marketing Search engines Banners and links

5. Fulfillment Follow-up after the sale E-mails Periodic follow-ups Improvements

6. Maintenance/Enhancement Feedback from clients Security Basic look Updating information

7. SWOT Analysis Strengths Low prices Rapid Response/Alert System Flexibility Weaknesses Competition Customer base Skills (higher costs) Opportunities Large target market Increase security Threats Security Hackers Keeping customers